Went to switch heating on post summer with no power to boiler, contacted whoopsie, engineer came out super quick to assess, then it took over a week to get any further being told there was no claim and no authorisation given for repair, engineer out evenly, to do the repair only to find 2 other issues. They needed to go back to whoopsie, they called last week to say they needed more money off us as our repair exceeded their claim amount, now received a call to tell me we aren’t covered would we like details of a company to get a new boiler😱🤬. Telling me there was sludge in the system however this wasn’t mentioned by the engineer that visited.