received email from WHSmith confirmed my order was ready to collect. I ordered four items but the ready collect email only showed one item. not sure if it's ready for completed order or just part of it. emailed the WHSmith, as their phone's voice mail telling you there's only one way to contact the customer services was email. WHSmith only sent auto reply and I'm still waiting... (by awaiting the reply, I did travel to the shop wishing it might be ready for my whole order, but no, there was only one item ready to be collected)... at least, if WHSmith could clarify to let me know there's only part of order ready to be collected? Never ever use WHSmith online please. I wish I'd read the review before place order .