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Whsmith Reviews

2.1 Rating 113 Reviews

25 %

of reviewers recommend Whsmith

Company Reviews

2.1

Based on 113 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Email, Telephone

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About Whsmith:

Online at WHSmith.co.uk, customers order from over 2 million books plus thousands of magazines gift packs, stationery products, gifts, toys and games.. With over 550 stores on the high street and 490 stores at airports, train stations, hospitals and motorway services, WHSmith is one of the UKs leading retail groups and a household name.

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Whsmith 1 star review on 13th December 2021

Whsmith 1 star review on 13th December 2021

Whsmith 1 star review on 14th October 2021

DESISLAVA DIMITROVA

Whsmith 1 star review on 14th October 2021

DESISLAVA DIMITROVA

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My order which I made 11 May still hasn’t been shipped. I’ve emailed three times but no reply. Order no. 19464213 Very poor service and communication Fran Townson”

Posted 1 week ago

“Orpington store … says book offer 2 for £12.. yet when you get to the till they charge you full price … it’s just a scam … do what you say you will …I left books and bought nothing … no wonder the store is empty”

Posted 2 months ago

“Still waiting for my order and no update. No phone contact available just directed to web chat or email. No satisfactory contact with web chat. Told to wait another 5-7 working days. Will request refund. Wont be shopping again with this retailer.”

Posted 4 months ago

“have tried in vain to get a replacement xmas present for my grandson. Call centre not able to get thro, online chat failed sadly. shops cannot goods between shops. Ended up 2hrs later and no contact at all. Now going back original shop for a refund. Never again will I shop at W H Smiths.”

Posted 5 months ago

“have tried in vain to get a replacement xmas present for my grandson. Call centre not able to get thro, online chat failed sadly. shops cannot goods between shops. Ended up 2hrs later and no contact at all. Now going back original shop for a refund. Never again will I shop at W H Smiths.”

Posted 5 months ago

“Sir your wh Smith store in dwarka sec_21 metro station is very big problem in product availability like kurkure and more product I will go any time in your store product is not available every time another advice please put a momos counter and Chinese food please reply asap and take seriusly”

Posted 8 months ago

“Attempted to cancel on line order viacweb chat within minutes of placing it It may have been my error but delivery address was incorrect. Advised this cant be done. Frustrating exchange with web chat ... Unable to forward my message. Advised to complain via email ....”

Posted 11 months ago

“I have visited the WHS Hayes branch on 4 different occasions and have been very disappointed. There is a total disregard to customer service and customers are treated as vegetables. I stood in a que of more than 18 people and there was just one counter operating, whereas there are 5 counters available and always closed. The clerk at the counter was competing with the costumer with a game called " Let's see, can you stand longer OR can I work slower" whereas there was a blond haired Asian talking on the phone and walking in and out the doors past the waiting customer, Totally ignoring them and without a single word of apology for the delay. Laughing and giggling she spent 25 minutes on the phone and then disappeared. This happened on two occasions Next time take a packed lunch and a sleeping bag too, you never know things might get Worse”

Posted 11 months ago

“i have placed an order for signed book of Molly Mae - since February 2022 now we are in mid of May 2022!! first of all very easy payment to take your money. hardly to communicate with what ever support team, as there is only email and no direct contact to call. second i never received any update from WHsmith only confirmation for payment. i asked to refund as i sent the receipt and the order number usual no replay or response i have tried to cancel order from my account on the WHSmith website there is only cancellation option as there is no refund and i have asked to cancel the order bur also there is no confirmation for the cancel or refund ,,,, it was very bad experience to deal with WHsmith wasting time, wasting effort waiting for some one to replay or confirm very stupid website and unhelpful A&Q as there is no direct instruction for refund !!!! ....”

Posted 1 year ago

“Using a self service till in store I was charged more for a credit card purchase than that shown on my receipt! No explanation but did refund when shown in store. Check your card receipt against your statement!”

Posted 1 year ago

“I f I could give this company no stars, I would. They have merged with the post office in Finchley Road and they are hopelessly inefficient. Recently I have stood in two queues waiting to conduct a simple transaction for over an hour with ONE person at the counter and a rude and ignorant "manager" who told me there was nothing he could do about it. I will never go into this place again, and the will buy items I was planning to purchase elsewhere. Please avoid this place if you can.”

Posted 1 year ago

“What a horrible company with ignorant staff ripping people off is the only agenda m”

Posted 1 year ago

“The Whsmiths situated in the main entrance of QEQM is staffed by the rudest group of women I have ever met. They will leave people waiting in the queue while they stand around chatting about their private lives, hospital staff only have short breaks so slow and rude service is not appreciated. The prices are staggeringly high and I will never ever use this shop again.”

Posted 1 year ago

“Waiting for my order for 2 months which was my son's birthday gift. and still not available until today. The FAKE information ( ALWAYS SHOW: Available / dispatched within 1 - 2 weeks). So VERY DISAPOINTED AND WON'T ORDER ANY BOOKS IN THE FUTURE.”

Posted 1 year ago

“Zero response from customer service after a package failed to arrive.”

Posted 1 year ago

“Ordered a book as a Xmas present on 20/12, website stated available and can be delivered before Xmas. I paid £5.99 extra for next day delivery. 4 days later there is no sign of it. I set up an account to track it. My account shows no purchase. Smiths took money out of my credit card on the day I ordered the book.”

Posted 1 year ago

“Dreadful online shopping experience..literally the worst so far of the pandemic. 2 successive order not delivered ...no explanation from the woefully slow customer service team. Just don't seem bothered. Won't be spending my hard earned cash there again.”

Posted 1 year ago

“I bought Sass and Belle vases online from WH Smith, it clearly stated a trio of vases for £18, along with a photograph of three slightly different size vases. When the order arrived there was only one vase, which had a small chip at the neck. WHSmith’s understanding of trio and must be different to mine. I have contacted them via the customer complaints email address and had a reply, but nobody has told me when the mistake will be rectified. The vases are a present and Christmas is getting close. I hope this is a genuine mistake and not deliberately misleading trading. My order number is 17917793.”

Whsmith 1 star review on 13th December 2021

Whsmith 1 star review on 13th December 2021

Posted 1 year ago

“Ordered a record months ago. Received an email stating the delivery was delayed for a couple of weeks. Now received an email stating my order is cancelled. They are clearly advertising items which they don’t hold in stock or able to obtain from their suppliers and have now got to try and purchase elsewhere at a higher cost. Do not trust unless buying in their shop!”

Posted 1 year ago

“Got gift wrapping from them £5.99 for a roll for that price I would expect quality paper but no one of the rolls even arrived a little ripped very disappointed”

Whsmith 1 star review on 14th October 2021

Whsmith 1 star review on 14th October 2021

Posted 1 year ago

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Whsmith is rated 2.1 based on 113 reviews