Whsmith Reviews

Name: Whsmith
Address: -, - -, Swindon
Rating: 2.07

2.1 Rating 131 Reviews

23 %

of reviewers recommend Whsmith

2.1

Based on 131 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 12%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

About Whsmith:

Online at WHSmith.co.uk, customers order from over 2 million books plus thousands of magazines gift packs, stationery products, gifts, toys and games.. With over 550 stores on the high street and 490 stores at airports, train stations, hospitals and motorway services, WHSmith is one of the UKs leading retail groups and a household name.

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Whsmith 1 star review on 13th December 2021

Paul Flack

Whsmith 1 star review on 14th October 2021

DESISLAVA DIMITROVA

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Today - Thursday 22nd May At Approximately 9.40 am, I Attended A W.H Smith Mini Shop Based Within.Carlisle Railway Station In Cumbria, And Was Served By A Somewhat Very Confused Elderly Lady Behind The Counter Who After Serving Was VERY WRONGLY Convinced She Had Given Me More Change Than She Should Have! And When I Argued My Point, Unfortunately I Got NO-WHERE, I Am A Man Of Principles, But Taking Into Considering The Ladies Age, Along With Queue Behind Me I Had To Leave It There. However Just To Add I Have Used This Little WH Smith Several Times For Coffees Etc Without An Issue, But This Does Not Excuse This Bad Experience! So Now As You Have All The Needed Relevant Details, I Now Hope That A W.H Smith Manager Will Intervene To Once Again Restore My Faith In Your Stores Customer Care. Regards, Philip Jackson”

Helpful Report

Posted 1 month ago

“I was in your Colchester store today and the place has gone down hill since my last visit last year . The shelves are empty in many places and the shop is so dirty and dusty . Pens were empty , there was only one member of staff on the shop floor . Someone from higher up in the company should take a look at this store unannounced and see what the customers see . I will be very reluctant to return to this store any time soon . The store must be losing money and trying to sell empty space , over the years I have shopped in Colchester WH Smith and it was of a good standard , last eighteen months it is a disgusting place to visit and WHSmith should be ashamed of the state of this high street store regards Doreen Green”

Helpful Report

Posted 8 months ago

“Absolutely ridiculous the prices! I got my 4 year old son a small bottle of water and myself a small bottle of Rubican orange juice from Braehead in Glasgow. It came to over £5? I questioned this to the cashier, who agreed with me it's far too expensive! Needless to say ill never be back to any branch. Cost of living is bad enough without retailers clearly taking advantage of consumers. I mean how much did WH Smiths pay for a bottle of water? 10/15 pence as they buy it in the tons! No wonder every time I walk passed it in my local town it's empty with the poor staff bored out their brains with nothing to do! A matter of time before that chain goes under trust me!”

Helpful Report

Posted 8 months ago

“What a shambolic business this is. The sheer lack of response from this company over a serious issue with one of their Store Managers at the M&S Franchise Store at the Bristol Royal Infirmary is staggering and to be frank, worrying. They have no interest in responding to issues even one’s of a concerning nature. I now have to contact the Trading Standards and the Retail Ombudsman to make an official complaint. M&S, how can you give Franchises to such an incompetent mob like WH Smith. I would recommend that you never spend money in this M&S store at the Bristol Royal Infirmary and certainly don’t work for this Manager who should not be allowed anywhere near the management of young people. WH Smith, you are a disgrace!”

Helpful Report

Posted 9 months ago

“WHsmith is a scam company that is allowed to trade on the streets and online. They secretly operate a young person ring of abuse. I am a Black male, London-based customer.”

Helpful Report

Posted 1 year ago

“Disappointing book recycling scheme The website indicates an acceptance of the majority of books providing they have a bar code and meet the quality criteria. The existence of this scheme has prompted me to buy more books from WH Smith knowing I could responsibly recycle them. However of 18 paperbacks in excellent condition only 2 were considered for return. By my calculations that is an 11% return rate which would never be considered “the majority”, great idea in principle, a fail in practise. I guess it’s ebooks for me going forward and an alternative means of responsible recycling!”

Helpful Report

Posted 1 year ago

“I had a terrible racist experience at the Royal Preston Hospital branch. The lady at customer service counter named Jackie, served all white customers who came after me and when they left, I started putting my things on the counter.she shouted with extreme arrogance and anger loudly these people came here. I am a doctor working in this Hospital”

Helpful Report

Posted 1 year ago

“Charged £19.49 for a packet of cigarettes, also charged £30 for a £15 EE Sim card at Edinburgh Airport. There prices are ridiculous I would never ever recommend them to anybody”

Helpful Report

Posted 1 year ago

“I bought a set ove head phones from WHSmith Newcastle airport went on holiday to Zante came home went a way on holiday November to Thailand head phones wouldn’t charge up came home bought a new lead still not charging then finally after trying to get through to WHSmith there POLICY says if not returned within 30 days I might as well put them in the bin I only bought them for going on holidays 30 days GUARANTEED IVE TRIED PHONING HEAD OFFICE ITS A JOKE wait till I go to Newcastle airport in march look out I will be about put your shutters down I even tried to phone the airport store no answer”

Helpful Report

Posted 1 year ago

“All us nit what it seems don’t buy from them and keep their company going”

Helpful Report

Posted 1 year ago

“I've attempted to set up an " on - line " account and I'm not sure that l succeeded it's very frustrating when you can't verify it ! Unfortunately I'm not into all the advanced technology , a " voice " on the phone is preferable , but that service is not evident”

Helpful Report

Posted 1 year ago

“Went into WHSmiths in local hospital, asked to buy some heyfever tablets. The new staff member said we have non in in a rude way. I looked on the shelf behind her and said there on the shelf to the new shop assistant. New shop assistant said owe there in a rude way.. Ran out of the brand I buy. Different brand that I could not use on the shelf. I said to the shop assistant sorry but they are a different brand. She rolled her eyes at me and stared at me in a rude way and she stuck her nose up at me. Was going to buy a drink from the shop. I put the drink down and walked out the shop. Normaly buy my lunch and news paper from there because it is convenient. This experience has put me off going there again or shopping at any WHSmiths store. I have a learning difficulty and sometimes need help off the Shop Assistant if don’t know where an item is. Staff need training in equal opportunities, discrimination and learning difficulties and disabilities.x”

Helpful Report

Posted 1 year ago

“Post office counter in Plymouth is appalling. When I got there there was a queue. The one person had vanished 5 minutes before and o wIted for another 5 minutes. By then 20 people queueing. Still no sign. No explanation as to where the person had gone. Just stood there like dummies. Even when there is someone there, you wait for half an hour. So slow. Uselessness and not good enough. I will never use this place again.”

Helpful Report

Posted 1 year ago

“My order which I made 11 May still hasn’t been shipped. I’ve emailed three times but no reply. Order no. 19464213 Very poor service and communication Fran Townson”

Helpful Report

Posted 2 years ago

“Orpington store … says book offer 2 for £12.. yet when you get to the till they charge you full price … it’s just a scam … do what you say you will …I left books and bought nothing … no wonder the store is empty”

Helpful Report

Posted 2 years ago

“Sir your wh Smith store in dwarka sec_21 metro station is very big problem in product availability like kurkure and more product I will go any time in your store product is not available every time another advice please put a momos counter and Chinese food please reply asap and take seriusly”

Helpful Report

Posted 2 years ago

“Attempted to cancel on line order viacweb chat within minutes of placing it It may have been my error but delivery address was incorrect. Advised this cant be done. Frustrating exchange with web chat ... Unable to forward my message. Advised to complain via email ....”

Helpful Report

Posted 3 years ago

“I have visited the WHS Hayes branch on 4 different occasions and have been very disappointed. There is a total disregard to customer service and customers are treated as vegetables. I stood in a que of more than 18 people and there was just one counter operating, whereas there are 5 counters available and always closed. The clerk at the counter was competing with the costumer with a game called " Let's see, can you stand longer OR can I work slower" whereas there was a blond haired Asian talking on the phone and walking in and out the doors past the waiting customer, Totally ignoring them and without a single word of apology for the delay. Laughing and giggling she spent 25 minutes on the phone and then disappeared. This happened on two occasions Next time take a packed lunch and a sleeping bag too, you never know things might get Worse”

Helpful Report

Posted 3 years ago

“i have placed an order for signed book of Molly Mae - since February 2022 now we are in mid of May 2022!! first of all very easy payment to take your money. hardly to communicate with what ever support team, as there is only email and no direct contact to call. second i never received any update from WHsmith only confirmation for payment. i asked to refund as i sent the receipt and the order number usual no replay or response i have tried to cancel order from my account on the WHSmith website there is only cancellation option as there is no refund and i have asked to cancel the order bur also there is no confirmation for the cancel or refund ,,,, it was very bad experience to deal with WHsmith wasting time, wasting effort waiting for some one to replay or confirm very stupid website and unhelpful A&Q as there is no direct instruction for refund !!!! ....”

Helpful Report

Posted 3 years ago

“Using a self service till in store I was charged more for a credit card purchase than that shown on my receipt! No explanation but did refund when shown in store. Check your card receipt against your statement!”

Helpful Report

Posted 3 years ago

Whsmith is rated 2.1 based on 131 reviews