Whsmith Reviews

Name: Whsmith
Address: -, - -, Swindon
Rating: 2.07

2.1 Rating 131 Reviews

23 %

of reviewers recommend Whsmith

2.1

Based on 131 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 12%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

About Whsmith:

Online at WHSmith.co.uk, customers order from over 2 million books plus thousands of magazines gift packs, stationery products, gifts, toys and games.. With over 550 stores on the high street and 490 stores at airports, train stations, hospitals and motorway services, WHSmith is one of the UKs leading retail groups and a household name.

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Whsmith 1 star review on 13th December 2021

Paul Flack

Whsmith 1 star review on 14th October 2021

DESISLAVA DIMITROVA

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a book a more than a week ago for the store delivery. It says it will come in 2-3 days. Still didn't receive it. When I contacted them, had to wait for an answer for more than one day, and after that all I got is 'it happens' and quote here 'I ask that you wait until the end of tomorrow for your order to arrive' . No apology, nothing. Asked for a refund. No replay. Will never shop there again.”

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Posted 7 years ago

“Never order from WHSmiths online. Like other reviewers, I ordered something for store collection that was listed as being in stock, should have arrived in 2-3 days according to their website - but it simply never arrived. After four calls and two emails I've told them to cancel the order, and they said they'd do so and refund me immediately - but they haven't even managed to do that. It looks like they're trying to keep the book and keep my money.”

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Posted 7 years ago

“I ordered my whole set of panini F1 cars and magazines from the Beckenham Branch of WH Smith with a 20.00GBP deposit thinking they could supply my collection without any problems. Wishful thinking by the 3rd issue they had returned or sold my order. The manager told me not to worry as he was on my case and I was to leave the problem to him, well he did get me a replacement. I went in the shop to collect issue 13 and 14 as I had been away for 2 weeks holiday well our personal folder had gone from behind the counter and the same manager told me his staff had sold our paid order. I ask for my 20.00GBP deposit back and left the shop and I wont be returning as these items have just cost me 11.00GBP above normal cost to keep my collection complete............................”

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Posted 8 years ago

“I am very dissapointed with whsmith. The occasions cards which are sold uncovered are not put into card paper bags to protect them, instead you expect customers to pay 5p for a carrier bag. If you are selling cards like that you should at least put them into a paper bag for customers. I will not be buying anymore cards from you.”

Helpful Report

Posted 9 years ago

Whsmith is rated 2.1 based on 131 reviews