Whsmith Reviews

2.1 Rating 123 Reviews
23 %
of reviewers recommend Whsmith
2.1
Based on 123 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Own Driver
Average Delivery Time
Over A Month
On-time Delivery
Greater than 12%
Accurate And Undamaged Orders
Greater than 72%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Read Whsmith Reviews

About Whsmith:

Online at WHSmith.co.uk, customers order from over 2 million books plus thousands of magazines gift packs, stationery products, gifts, toys and games.. With over 550 stores on the high street and 490 stores at airports, train stations, hospitals and motorway services, WHSmith is one of the UKs leading retail groups and a household name.

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Whsmith 1 star review on 13th December 2021
Paul Flack
Whsmith 1 star review on 13th December 2021
Paul Flack
Whsmith 1 star review on 14th October 2021
DESISLAVA DIMITROVA
Whsmith 1 star review on 14th October 2021
DESISLAVA DIMITROVA
Anonymous
Anonymous  // 01/01/2019
Lovely young lady in our Colchester Hospital Branch, called Amanda, helped us with phone charger, cables etc as well as the usual hair brush, comb, flannel (no soap??!!), toothbrush, toothpaste for a neighbour who had been admitted suddenly. Downside....outrageous prices!!!!!!!!!
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Posted 1 month ago
I had no issues with the company up until now. I have ordered a book from the Step into Reading series about baseball a few months ago. I waited weeks and weeks and eventually I got an e-mail saying that my order got cancelled as this book is no longer available. Well if it’s no longer available then why have it on the website available for ordering? But anyway, no problem! I’ll just order a different book from the same series. Again, waited weeks and weeks and I recieve the SAME e-mail. The book is no longer available. WHSmith, could you please not bother putting books on your website that aren’t actually available to order? Because it’s a massive waste of time for people to order them and wait, only to find out that their orders got cancelled. Thanks.
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Posted 2 years ago
Ordered book for delivery to shop which was delivered quickly. Shame about the problem of getting the book in the shop as there was no information about where to collect the book from. Obvious choice is book counter, the book department being unmanned !!, so eventually went to main shop checkout and found they have the items delivered directly to store adjacent to main checkout tills.
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Posted 5 years ago
Great price for the book I wanted, however when I went to track the status of my order - the tracking section of the website was down. Had to wait until W H Smiths emailed me to let me know the status of my order.
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Posted 6 years ago
Good selection of books but again overpriced
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Posted 6 years ago
Whsmith is rated 2.1 based on 123 reviews