Today - Thursday 22nd May At Approximately 9.40 am, I Attended A W.H Smith Mini Shop Based Within.Carlisle Railway Station In Cumbria, And Was Served By A Somewhat Very Confused Elderly Lady Behind The Counter Who After Serving Was VERY WRONGLY Convinced She Had Given Me More Change Than She Should Have! And When I Argued My Point, Unfortunately I Got NO-WHERE, I Am A Man Of Principles, But Taking Into Considering The Ladies Age, Along With Queue Behind Me I Had To Leave It There. However Just To Add I Have Used This Little WH Smith Several Times For Coffees Etc Without An Issue, But This Does Not Excuse This Bad Experience! So Now As You Have All The Needed Relevant Details, I Now Hope That A W.H Smith Manager Will Intervene To Once Again Restore My Faith In Your Stores Customer Care. Regards, Philip Jackson