Just purchased 400 quids worth of gift cards by mistake from WH Smith only to find out when I got home that they're egift cards and non returnable. I thought I was buying normal debit card but plastic free version. I'd never heard of egift cards before. If I had known you have to set up an online account then I wouldn't have chosen and purchased these cards. It wouldn't have taken much to tell me I was buying an electronic gift card and need to open an online account. I'm not young and dont fully understand computers and modern tech. How can I give these out to the older folk who dont know how set up accounts to use them ? Maybe the staff think everyone knew about these things and feel there is no need to tell or remind the older people exactly what they're buying. I feel a little ripped off to be honest. E gift cards have ruined Christmas. My fault for not being up-to-date with these things. The staff were polite and happy so no issues there.