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Whsmith Reviews

2.1 Rating 122 Reviews

23 %

of reviewers recommend Whsmith

Company Reviews

2.1

Based on 122 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 12%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

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About Whsmith:

Online at WHSmith.co.uk, customers order from over 2 million books plus thousands of magazines gift packs, stationery products, gifts, toys and games.. With over 550 stores on the high street and 490 stores at airports, train stations, hospitals and motorway services, WHSmith is one of the UKs leading retail groups and a household name.

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Whsmith 1 star review on 13th December 2021

Whsmith 1 star review on 13th December 2021

Whsmith 1 star review on 14th October 2021

DESISLAVA DIMITROVA

Whsmith 1 star review on 14th October 2021

DESISLAVA DIMITROVA

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“What a horrible company with ignorant staff ripping people off is the only agenda m”

Posted 2 years ago

“The Whsmiths situated in the main entrance of QEQM is staffed by the rudest group of women I have ever met. They will leave people waiting in the queue while they stand around chatting about their private lives, hospital staff only have short breaks so slow and rude service is not appreciated. The prices are staggeringly high and I will never ever use this shop again.”

Posted 2 years ago

“Waiting for my order for 2 months which was my son's birthday gift. and still not available until today. The FAKE information ( ALWAYS SHOW: Available / dispatched within 1 - 2 weeks). So VERY DISAPOINTED AND WON'T ORDER ANY BOOKS IN THE FUTURE.”

Posted 2 years ago

“Zero response from customer service after a package failed to arrive.”

Posted 2 years ago

“Ordered a book as a Xmas present on 20/12, website stated available and can be delivered before Xmas. I paid £5.99 extra for next day delivery. 4 days later there is no sign of it. I set up an account to track it. My account shows no purchase. Smiths took money out of my credit card on the day I ordered the book.”

Posted 2 years ago

“Dreadful online shopping experience..literally the worst so far of the pandemic. 2 successive order not delivered ...no explanation from the woefully slow customer service team. Just don't seem bothered. Won't be spending my hard earned cash there again.”

Posted 2 years ago

“I bought Sass and Belle vases online from WH Smith, it clearly stated a trio of vases for £18, along with a photograph of three slightly different size vases. When the order arrived there was only one vase, which had a small chip at the neck. WHSmith’s understanding of trio and must be different to mine. I have contacted them via the customer complaints email address and had a reply, but nobody has told me when the mistake will be rectified. The vases are a present and Christmas is getting close. I hope this is a genuine mistake and not deliberately misleading trading. My order number is 17917793.”

Whsmith 1 star review on 13th December 2021

Whsmith 1 star review on 13th December 2021

Posted 2 years ago

“Ordered a record months ago. Received an email stating the delivery was delayed for a couple of weeks. Now received an email stating my order is cancelled. They are clearly advertising items which they don’t hold in stock or able to obtain from their suppliers and have now got to try and purchase elsewhere at a higher cost. Do not trust unless buying in their shop!”

Posted 2 years ago

“Got gift wrapping from them £5.99 for a roll for that price I would expect quality paper but no one of the rolls even arrived a little ripped very disappointed”

Whsmith 1 star review on 14th October 2021

Whsmith 1 star review on 14th October 2021

Posted 2 years ago

“I had no issues with the company up until now. I have ordered a book from the Step into Reading series about baseball a few months ago. I waited weeks and weeks and eventually I got an e-mail saying that my order got cancelled as this book is no longer available. Well if it’s no longer available then why have it on the website available for ordering? But anyway, no problem! I’ll just order a different book from the same series. Again, waited weeks and weeks and I recieve the SAME e-mail. The book is no longer available. WHSmith, could you please not bother putting books on your website that aren’t actually available to order? Because it’s a massive waste of time for people to order them and wait, only to find out that their orders got cancelled. Thanks.”

Posted 2 years ago

“Do not trust this company! I wish I had read the reviews before ordering but I thought WHSmith would be fine to order from as its a well known company. I was completely wrong, I ordered school books and supplies due to be delivered yesterday as I'd pay for next day delivery. I haven't received my delivery, no tracking number in this day and age in spite of email confirmation its been "shipped" also there is no number to contact them on. I'm a disabled single parent so now I'm out of pocket, I can't afford to buy replacements so my children will have to go without.”

Posted 2 years ago

“Would have rated them lower if I could - book I wanted showing as available so ordered and paid for next day delivery. Nearly a week later no sign of it so contacted them via Twitter to then be told it was under consideration for re print so not in stock yet they took my money and never bothered to tell me it wasn't available then said sorry can't tell you when it will be.”

Posted 2 years ago

“Why advertise a book, take your money and then just don't bother notifying your customers, until we contact you as to where the order is, for you then to say it's out of stock, you need to take a leaf out of Waterstones book and actually let your customers know if the item is out of stock on the website”

Posted 2 years ago

“What a rip off WHSMITH is, I went in to buy tobacco 30g amber leaf…..£21.99 they tried to charge, I went two feet down to another little off licence and it was only £15.29 I told the man in the shop and he said they shouldn’t be alowed to charge that because they are under a contract to sell tobacco at a certain price which you can’t go over or under. They shouldn’t be playing on peoples addictions like that it’s choice to smoke and it shouldn’t be down to other people telling you you shouldn’t or can’t we’re not stupid we know it’s bad for you and we know you shouldn’t do it we Don’t need pricks telling us what to do with our lives”

Posted 2 years ago

“After 2 weeks of waiting for my book order, i contacted the customer service for explanation. Shockingly a Fran, from the customer service re-claimed they will send my book between 1-2 weeks as they originally said. They added I can request to cancel the book order. I wrote to state that they clearly have a poor customer service skill if they failed to understand it was more than 2 weeks since i placed the order. And that their comment about cancellation meant they don't understand the non-monetary costs involved for someone who was waiting for the book to sit for registered exam. Next email i received was notification that they had cancelled my order. This shows they clearly lack customer service skills.”

Posted 2 years ago

“received email from WHSmith confirmed my order was ready to collect. I ordered four items but the ready collect email only showed one item. not sure if it's ready for completed order or just part of it. emailed the WHSmith, as their phone's voice mail telling you there's only one way to contact the customer services was email. WHSmith only sent auto reply and I'm still waiting... (by awaiting the reply, I did travel to the shop wishing it might be ready for my whole order, but no, there was only one item ready to be collected)... at least, if WHSmith could clarify to let me know there's only part of order ready to be collected? Never ever use WHSmith online please. I wish I'd read the review before place order .”

Posted 2 years ago

“I order a magazine on a 12 month subscription. I have just been told it could take 7 to 19 weeks to receive my first copy. Its a run of the mill practice caravan magazine. Service is appalling I could order a new car and have it delivered in that time. DO NOT USE THIS COMPANY”

Posted 2 years ago

“Ordered books on line on 4.7.21. Paid in full. Arranged to collect from local WHS shop on 5.7.21- as advised by WHS. Received confirmation email, advising order being delayed , due to ongoing transport problems- and collection date could not be given. Surprising WHS could only advise me of this problem after I have paid!!! No contact number for customer services, and no update on delivery/collection. Roll on receivership.”

Posted 2 years ago

“Paid for express delivery no sign of delivery and you cannot contact them. Was supplies for a school fete so will be disappointed children because of the awful service.”

Posted 2 years ago

“Bought two office chairs online on seperate occasions. One last year and one recently. Easy to order. Both arrived within a couple of days. Competitive price. Excellent service very happy and the chairs are brilliant.”

Posted 2 years ago

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Whsmith is rated 2.1 based on 122 reviews