Whsmith Reviews

Name: Whsmith
Address: -, - -, Swindon
Rating: 2.04

2.0 Rating 135 Reviews

22 %

of reviewers recommend Whsmith

2.0

Based on 135 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 12%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

About Whsmith:

Online at WHSmith.co.uk, customers order from over 2 million books plus thousands of magazines gift packs, stationery products, gifts, toys and games.. With over 550 stores on the high street and 490 stores at airports, train stations, hospitals and motorway services, WHSmith is one of the UKs leading retail groups and a household name.

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Whsmith 1 star review on 6th September 2025

Shahid Rafique

Whsmith 1 star review on 13th December 2021

Paul Flack

Whsmith 1 star review on 14th October 2021

DESISLAVA DIMITROVA

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Went into WHSmiths in local hospital, asked to buy some heyfever tablets. The new staff member said we have non in in a rude way. I looked on the shelf behind her and said there on the shelf to the new shop assistant. New shop assistant said owe there in a rude way.. Ran out of the brand I buy. Different brand that I could not use on the shelf. I said to the shop assistant sorry but they are a different brand. She rolled her eyes at me and stared at me in a rude way and she stuck her nose up at me. Was going to buy a drink from the shop. I put the drink down and walked out the shop. Normaly buy my lunch and news paper from there because it is convenient. This experience has put me off going there again or shopping at any WHSmiths store. I have a learning difficulty and sometimes need help off the Shop Assistant if don’t know where an item is. Staff need training in equal opportunities, discrimination and learning difficulties and disabilities.x”

Helpful Report

Posted 2 years ago

“Post office counter in Plymouth is appalling. When I got there there was a queue. The one person had vanished 5 minutes before and o wIted for another 5 minutes. By then 20 people queueing. Still no sign. No explanation as to where the person had gone. Just stood there like dummies. Even when there is someone there, you wait for half an hour. So slow. Uselessness and not good enough. I will never use this place again.”

Helpful Report

Posted 2 years ago

“My order which I made 11 May still hasn’t been shipped. I’ve emailed three times but no reply. Order no. 19464213 Very poor service and communication Fran Townson”

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Posted 2 years ago

“Orpington store … says book offer 2 for £12.. yet when you get to the till they charge you full price … it’s just a scam … do what you say you will …I left books and bought nothing … no wonder the store is empty”

Helpful Report

Posted 2 years ago

“Still waiting for my order and no update. No phone contact available just directed to web chat or email. No satisfactory contact with web chat. Told to wait another 5-7 working days. Will request refund. Wont be shopping again with this retailer.”

Helpful Report

Posted 3 years ago

“have tried in vain to get a replacement xmas present for my grandson. Call centre not able to get thro, online chat failed sadly. shops cannot goods between shops. Ended up 2hrs later and no contact at all. Now going back original shop for a refund. Never again will I shop at W H Smiths.”

Helpful Report

Posted 3 years ago

Helpful Report

Posted 3 years ago

“Sir your wh Smith store in dwarka sec_21 metro station is very big problem in product availability like kurkure and more product I will go any time in your store product is not available every time another advice please put a momos counter and Chinese food please reply asap and take seriusly”

Helpful Report

Posted 3 years ago

“Attempted to cancel on line order viacweb chat within minutes of placing it It may have been my error but delivery address was incorrect. Advised this cant be done. Frustrating exchange with web chat ... Unable to forward my message. Advised to complain via email ....”

Helpful Report

Posted 3 years ago

“I have visited the WHS Hayes branch on 4 different occasions and have been very disappointed. There is a total disregard to customer service and customers are treated as vegetables. I stood in a que of more than 18 people and there was just one counter operating, whereas there are 5 counters available and always closed. The clerk at the counter was competing with the costumer with a game called " Let's see, can you stand longer OR can I work slower" whereas there was a blond haired Asian talking on the phone and walking in and out the doors past the waiting customer, Totally ignoring them and without a single word of apology for the delay. Laughing and giggling she spent 25 minutes on the phone and then disappeared. This happened on two occasions Next time take a packed lunch and a sleeping bag too, you never know things might get Worse”

Helpful Report

Posted 3 years ago

“i have placed an order for signed book of Molly Mae - since February 2022 now we are in mid of May 2022!! first of all very easy payment to take your money. hardly to communicate with what ever support team, as there is only email and no direct contact to call. second i never received any update from WHsmith only confirmation for payment. i asked to refund as i sent the receipt and the order number usual no replay or response i have tried to cancel order from my account on the WHSmith website there is only cancellation option as there is no refund and i have asked to cancel the order bur also there is no confirmation for the cancel or refund ,,,, it was very bad experience to deal with WHsmith wasting time, wasting effort waiting for some one to replay or confirm very stupid website and unhelpful A&Q as there is no direct instruction for refund !!!! ....”

Helpful Report

Posted 3 years ago

“Using a self service till in store I was charged more for a credit card purchase than that shown on my receipt! No explanation but did refund when shown in store. Check your card receipt against your statement!”

Helpful Report

Posted 3 years ago

“I f I could give this company no stars, I would. They have merged with the post office in Finchley Road and they are hopelessly inefficient. Recently I have stood in two queues waiting to conduct a simple transaction for over an hour with ONE person at the counter and a rude and ignorant "manager" who told me there was nothing he could do about it. I will never go into this place again, and the will buy items I was planning to purchase elsewhere. Please avoid this place if you can.”

Helpful Report

Posted 3 years ago

“What a horrible company with ignorant staff ripping people off is the only agenda m”

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Posted 3 years ago

“The Whsmiths situated in the main entrance of QEQM is staffed by the rudest group of women I have ever met. They will leave people waiting in the queue while they stand around chatting about their private lives, hospital staff only have short breaks so slow and rude service is not appreciated. The prices are staggeringly high and I will never ever use this shop again.”

Helpful Report

Posted 3 years ago

“Waiting for my order for 2 months which was my son's birthday gift. and still not available until today. The FAKE information ( ALWAYS SHOW: Available / dispatched within 1 - 2 weeks). So VERY DISAPOINTED AND WON'T ORDER ANY BOOKS IN THE FUTURE.”

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Posted 4 years ago

“Zero response from customer service after a package failed to arrive.”

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Posted 4 years ago

“Ordered a book as a Xmas present on 20/12, website stated available and can be delivered before Xmas. I paid £5.99 extra for next day delivery. 4 days later there is no sign of it. I set up an account to track it. My account shows no purchase. Smiths took money out of my credit card on the day I ordered the book.”

Helpful Report

Posted 4 years ago

“Dreadful online shopping experience..literally the worst so far of the pandemic. 2 successive order not delivered ...no explanation from the woefully slow customer service team. Just don't seem bothered. Won't be spending my hard earned cash there again.”

Helpful Report

Posted 4 years ago

“I bought Sass and Belle vases online from WH Smith, it clearly stated a trio of vases for £18, along with a photograph of three slightly different size vases. When the order arrived there was only one vase, which had a small chip at the neck. WHSmith’s understanding of trio and must be different to mine. I have contacted them via the customer complaints email address and had a reply, but nobody has told me when the mistake will be rectified. The vases are a present and Christmas is getting close. I hope this is a genuine mistake and not deliberately misleading trading. My order number is 17917793.”

Helpful Report

Posted 4 years ago

Whsmith is rated 2.0 based on 135 reviews