I ordered a book which was due to be delivered in 2-3 days. After this time passed I sent an email and was told delivery would be in 2-3 days. The book still did not arrive ten days after the ordered was placed, so I sent a further email. The result being my order was cancelled as it was lost in transit. If I still want the book I must place another order, one would expect they would first explain the delay as lost in transit and offer either to resend or offer a refund. I will not use this company again. Good news is I placed an order with someone else and save nearly £9..00 on the book. so in the end WH Smith did me a service.