Ajam Karim
Made an order on line for roof shingles and was told it would be delivered on Thursday from 8am to 6pm. It never came. The next day I tried the customer service which is laughable. They could not help. I tried to call and after choosing the option for failed delivery I was told to go back online and the call ended. A day later I still have not got my delivery which is paid for. I cannot afford to buy the material again. My advice is do not use Wickes online service to buy anything. Go to Jewson or Travis Perkin they have their own delivery service and you can speak to someone on the phone unlike Wickes. I completed several contact forms no one called me back. I Cannot believe they are getting away with providing such a poor service. I lost my money by using Wickes online Don’t make the same mistake. I will never ever use them again. Their customer support is not existant. Once they have got your money they don’t care. I am now trying Consumer Program to highlight my experience with Wickes and to warn other potential customers. Which Magazine will be taking this up.
10 months ago
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Wickes has a 1.5 average rating from 1,561 reviews

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