Wickes Reviews

"I would strongly advise anyone considering using Wickes to think twice.\r\n\r\nI purchased a bathroom through their 0% finance scheme. Wickes failed to deliver part of my order, leaving me to pay out of pocket for the missing goods on the strict understanding that I would be refunded. Instead of refunding me, Wickes unilaterally altered my finance agreement without my knowledge or consent \u2014 something the finance company has since confirmed was unnecessary and could only be resolved if Wickes initiated the change.\r\n\r\nDespite repeated attempts to resolve the issue, Wickes have refused to take responsibility, incorrectly directed me to the finance company, and even claimed to have had conversations with me that never took place. The finance provider themselves have been helpful, but Wickes\u2019 refusal to act has left me with no option but to escalate the matter to the Financial Ombudsman Service.\r\n\r\nAdding to this poor experience:\r\n\r\nA Hippo bag full of waste from the installation has been left blocking my driveway for over five weeks, despite repeated promises of collection. This has caused constant issues getting in and out of my home.\r\n\r\nWhen I first tried to escalate my complaint, I phoned Wickes Bristol and requested to speak to a manager. I was left on hold for over an hour. While I was still on hold, my wife phoned separately and was connected to a manager immediately \u2014 which suggests either gross incompetence or a personal vendetta against us as customers.\r\n\r\nThis is not just poor service \u2014 it is a complete disregard for consumer rights under the Consumer Credit Act 1974 and the Consumer Rights Act 2015. A simple refund has turned into weeks of stress, wasted time, and formal complaints.\r\n\r\nIf this is how Wickes treat their customers when something goes wrong, I would never recommend them."

"I would strongly advise anyone considering using Wickes to think twice.\r\n\r\nI purchased a bathroom through their 0% finance scheme. Wickes failed to deliver part of my order, leaving me to pay out of pocket for the missing goods on the strict understanding that I would be refunded. Instead of refunding me, Wickes unilaterally altered my finance agreement without my knowledge or consent \u2014 something the finance company has since confirmed was unnecessary and could only be resolved if Wickes initiated the change.\r\n\r\nDespite repeated attempts to resolve the issue, Wickes have refused to take responsibility, incorrectly directed me to the finance company, and even claimed to have had conversations with me that never took place. The finance provider themselves have been helpful, but Wickes\u2019 refusal to act has left me with no option but to escalate the matter to the Financial Ombudsman Service.\r\n\r\nAdding to this poor experience:\r\n\r\nA Hippo bag full of waste from the installation has been left blocking my driveway for over five weeks, despite repeated promises of collection. This has caused constant issues getting in and out of my home.\r\n\r\nWhen I first tried to escalate my complaint, I phoned Wickes Bristol and requested to speak to a manager. I was left on hold for over an hour. While I was still on hold, my wife phoned separately and was connected to a manager immediately \u2014 which suggests either gross incompetence or a personal vendetta against us as customers.\r\n\r\nThis is not just poor service \u2014 it is a complete disregard for consumer rights under the Consumer Credit Act 1974 and the Consumer Rights Act 2015. A simple refund has turned into weeks of stress, wasted time, and formal complaints.\r\n\r\nIf this is how Wickes treat their customers when something goes wrong, I would never recommend them."

"Absolutely appalling experience to date. Wickes sold and fitted my new kitchen including Metis worktop. Despite the worktop cracking three weeks later on Dec 13th we are still awaiting a replacement. This week the worktop cracked again and is now unsafe as the cracked area is unsupported and Wickes are now requesting a visit from the installations manager before replacing but the installations manager does not respond. Left with a cracked unsafe worktop in a home with young children - beyond frustrated and concerned that a large company like Wickes have such low health and safety standards!"

"We are thrilled to bits with our new Heritage Sage Wickes kitchen. A fabulous design by Matt Nowotny from our local store in Maidstone Kent and fitted by Judda Limbu and his team, Cher and Kieran. Having read other Wickes customer reviews who have unfortunately had a bad experience, it seems it really comes down to who fits your new kitchen, in our case we were very lucky indeed to have 3 very skilled and trustworthy fitters. Judda and his team are all ex Gurkhas, lovely fellas and very professional. They carried out the whole process like a military stress free operation, including a huge tidy up at the end of each working day, leaving everywhere very clean and tidy. We would strongly recommend asking for Judda to take care of the whole process of fitting your new kitchen. He is able to call on other skilled tradesmen at a moment's notice and therefore avoiding any delay with the timing of finishing the whole job.\u00a0 In our case, we needed an electrician for some rewiring and new sockets. We left Judda with a key to our home to come and go over a few weeks while we were at work. Any issues he found, like a damaged cupboard door, he was able to order a new one from Wickes, which arrived within a few days to be replaced at no extra cost. We are particularly pleased with the new wall tiles, they look amazing with the colour of the units and worktops. All in all, we are very satisfied with our new Wickes kitchen."

"We are thrilled to bits with our new Heritage Sage Wickes kitchen. A fabulous design by Matt Nowotny from our local store in Maidstone Kent and fitted by Judda Limbu and his team, Cher and Kieran. Having read other Wickes customer reviews who have unfortunately had a bad experience, it seems it really comes down to who fits your new kitchen, in our case we were very lucky indeed to have 3 very skilled and trustworthy fitters. Judda and his team are all ex Gurkhas, lovely fellas and very professional. They carried out the whole process like a military stress free operation, including a huge tidy up at the end of each working day, leaving everywhere very clean and tidy. We would strongly recommend asking for Judda to take care of the whole process of fitting your new kitchen. He is able to call on other skilled tradesmen at a moment's notice and therefore avoiding any delay with the timing of finishing the whole job.\u00a0 In our case, we needed an electrician for some rewiring and new sockets. We left Judda with a key to our home to come and go over a few weeks while we were at work. Any issues he found, like a damaged cupboard door, he was able to order a new one from Wickes, which arrived within a few days to be replaced at no extra cost. We are particularly pleased with the new wall tiles, they look amazing with the colour of the units and worktops. All in all, we are very satisfied with our new Wickes kitchen."

"We are thrilled to bits with our new Heritage Sage Wickes kitchen. A fabulous design by Matt Nowotny from our local store in Maidstone Kent and fitted by Judda Limbu and his team, Cher and Kieran. Having read other Wickes customer reviews who have unfortunately had a bad experience, it seems it really comes down to who fits your new kitchen, in our case we were very lucky indeed to have 3 very skilled and trustworthy fitters. Judda and his team are all ex Gurkhas, lovely fellas and very professional. They carried out the whole process like a military stress free operation, including a huge tidy up at the end of each working day, leaving everywhere very clean and tidy. We would strongly recommend asking for Judda to take care of the whole process of fitting your new kitchen. He is able to call on other skilled tradesmen at a moment's notice and therefore avoiding any delay with the timing of finishing the whole job.\u00a0 In our case, we needed an electrician for some rewiring and new sockets. We left Judda with a key to our home to come and go over a few weeks while we were at work. Any issues he found, like a damaged cupboard door, he was able to order a new one from Wickes, which arrived within a few days to be replaced at no extra cost. We are particularly pleased with the new wall tiles, they look amazing with the colour of the units and worktops. All in all, we are very satisfied with our new Wickes kitchen."

"It was very difficult to get refund for a damaged kitchen that was delivered in the most shabby way - look at photos \r\nWhen reordered couldn't receive on the delivery date - so they refused to move the delivery date and told me to cancel the order and order again - but after more than 15 days of cancellation - still not received refund - their customer service is bad"