I would strongly advise anyone considering using Wickes to think twice. I purchased a bathroom through their 0% finance scheme. Wickes failed to deliver part of my order, leaving me to pay out of pocket for the missing goods on the strict understanding that I would be refunded. Instead of refunding me, Wickes unilaterally altered my finance agreement without my knowledge or consent — something the finance company has since confirmed was unnecessary and could only be resolved if Wickes initiated the change. Despite repeated attempts to resolve the issue, Wickes have refused to take responsibility, incorrectly directed me to the finance company, and even claimed to have had conversations with me that never took place. The finance provider themselves have been helpful, but Wickes’ refusal to act has left me with no option but to escalate the matter to the Financial Ombudsman Service. Adding to this poor experience: A Hippo bag full of waste from the installation has been left blocking my driveway for over five weeks, despite repeated promises of collection. This has caused constant issues getting in and out of my home. When I first tried to escalate my complaint, I phoned Wickes Bristol and requested to speak to a manager. I was left on hold for over an hour. While I was still on hold, my wife phoned separately and was connected to a manager immediately — which suggests either gross incompetence or a personal vendetta against us as customers. This is not just poor service — it is a complete disregard for consumer rights under the Consumer Credit Act 1974 and the Consumer Rights Act 2015. A simple refund has turned into weeks of stress, wasted time, and formal complaints. If this is how Wickes treat their customers when something goes wrong, I would never recommend them.