Wickes Reviews

Name: Wickes
Address: Wickes Building Supplies, Rhosilli Road, Northampton
Rating: 1.50

1.5 Rating 1,735 Reviews

11 %

of reviewers recommend Wickes

About Wickes:

Wickes continues to be one of the major brands in the DIY and Home Improvement sector. We have a range of over 10,000 products (98% own brand), and are able to offer our customers everyday low prices by sourcing the best quality products at the lowest possible cost. Most of our products are available for next-day delivery, including big & bulky stuff. At Wickes you can discover a whole host of inspirational ideas for your Home and Garden, with some of our key products being doors, flooring, tiles, kitchens and gardens. Launched in 2006, the Wickes transactional website features product details covering the complete Wickes range. Our website is constantly being enhanced to help improve customer satisfaction, so why not be a part of that journey by helping customers find us.

Visit Website

Phone:

0330 123 4123

Email:

enquiries@wickes.co.uk

Location:

Wickes Building Supplies, Rhosilli Road
Northampton
NN4 7JE

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Wickes 1 star review on 28th February 2025

Jennie

Wickes 5 star review on 23rd February 2025

Richard & Karen

Wickes 1 star review on 10th January 2025

Abraham Elfasi

208

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible experience. I paid for next-day delivery, but received no tracking information and no updates. When I contacted customer service, I was told one item was out of stock, so the whole order was put on hold — yet no one informed me or gave me the option to receive the remaining items. I had to make multiple calls, spoke to different people who all said they'd follow up, but I’m still waiting with no clear answer and no delivery. I’ve arranged a tradesperson expecting the items to arrive, and now I’m out of pocket with nothing to show for it. My money was taken and the service has been appalling. Absolutely unacceptable.”

Helpful Report

Posted 4 days ago

“Deeply Disappointed with Wickes Watford… Deeply Disappointed with Wickes Watford Bathroom Service I genuinely don’t understand how this store continues to operate with such a staggering level of incompetence. I booked a bathroom design appointment at Wickes Watford back in May. I was greeted by Shannon, who clearly had no intention of fulfilling the appointment — she rushed out the door, saying she was busy that evening. She promised to work on the design and send it to me the next day. I didn’t mind at first, but she didn’t even take notes during our meeting, which became painfully obvious over the following weeks as I chased her repeatedly for the design. After three weeks of silence, all she gave me was the manager’s email so I could ask someone else to do her job. I had a very specific three-week window (end of August to early September) to get the bathroom installed due to personal circumstances. Thanks to Shannon’s social life, I was now in a time crunch. Jamie, the store manager, passed me on to Ben. I made it crystal clear to Ben that if the bathroom couldn’t be installed within that three-week window, I’d have to postpone the entire project until winter or later. He assured me it would be fine. We finalised the design, and then Ben disappeared to Poland for a week and a half. When he returned, we confirmed everything, only to be told that none of the installers were available until after my deadline. They're now refunding me the whole 10k+ amount...because as I said, I would not be able to do this project unless it was in that window. They've wasted their time and money, and my time and money. For what? Like why do that? It’s honestly baffling how a company can operate with such poor communication, broken promises, and zero accountability. This experience has been nothing short of embarrassing for Wickes. I won’t be recommending them to anyone.”

Helpful Report

Posted 4 days ago

“I ordered 3 sheets of plywood from Wickes and waited over a week without receiving the delivery. When I contacted customer service, they claimed the order had been delivered and provided photos as proof. but those photos clearly showed a completely different address. I sent them photos of what my actual address looks like, and they acknowledged the issue, promising to investigate and get back to me within 3 days. That never happened. After several failed follow-ups and broken promises, I asked them to cancel the order. Since then, I’ve heard absolutely nothing. no refund, no replacement, and no replies, even after I submitted a formal complaint to Wickes. It’s now been over a month. As a long-standing customer, I find this incredibly disappointing. The customer service is completely unresponsive, and the way they’ve handled (or ignored) this issue is unacceptable. I will continue to post this review across platforms until the issue is properly resolved.”

Helpful Report

Posted 5 days ago

“Absolutely appalling service from start to finish. Two missed deliveries with no explanation, followed by two more separate deliveries because the order was split—again, with zero communication. We never received any terms and conditions, and trying to get answers was met with rude, dismissive customer service. The staff showed no empathy or understanding and seemed completely untrained or indifferent. The compensation offered was frankly insulting considering the level of inconvenience caused. Emails were met with delayed or no responses, and it seems like picking up a phone is beyond their capability. Based on this experience, I wouldn’t even buy a paintbrush from Wickes again. No idea how they’re still operating with this level of incompetence.”

Helpful Report

Posted 4 weeks ago

“Avoid buying a kitchen from this company. They have taken 155 days to complete the delivery of a £25k kitchen. In that time we have been sent wrong or damaged parts. Promised delivery days have not happened and then parts have turned up unexpectedly. All piecemeal. Impossible to get through on the phone so you resort to emails which take days to get a response. They then offered a paltry amount of goodwill which did not even cover the extra fitting costs i incurred through multiple revisits never mind the fact our kitchen was 5 months late being finished. I even messaged the CEO over Linkedin and he did not have the courtesy to acknowledge”

Helpful Report

Posted 1 month ago

“The installation of shower was done extremely poorly – the sealing was so bad that mould is now growing everywhere inside and around the silicon. Even after Wickes admitted it was installed incorrectly, they have been unresponsive for months. The problem still isn’t fixed. On top of that, the wheels keep coming off the rail, again due to shoddy installation.”

Helpful Report

Posted 1 month ago

“Horrendous customer service and after sales care. Ignored for weeks/months until I was forced to copy in the CEO to get some acknowledgment to our complaints.”

Helpful Report

Posted 1 month ago

“Be careful where you get to the checkout,I was overcharged £31.00 on a small bill of £56.00,I was told it was due to the cashier having big fingers when covering up the bar codes in front of them.I accept human error but for goodness sake…..”

Helpful Report

Posted 2 months ago

“I was promised delivery on Saturday because I work Monday - Friday. I ordered everything from Wickes because I wanted everything in one delivery from one place, without continuous deliveries from different stores. The delivery arrived on Saturday (3.05) but incomplete. They promised to send another one but already on Friday (9.05) - I had to take the day off. On Friday, only one thing was delivered to me. Nobody told me when the rest of the things and I still don't know. And I'm waiting for the kitchen counter. I can't finish the kitchen, I have to take additional days off (nobody pays me when I'm not working). The manager of the point where I ordered the kitchen also doesn't know when the counter will arrive. In general, Wickes is, in my opinion, an unreliable company that doesn't respect customers' time. If I had known that it would be like this, I would never have ordered a kitchen through them. Waste of time and money.”

Helpful Report

Posted 2 months ago

“I bought a kitchen worktop ftom wickes 7 years ago. Now there are cracks around our hob, we sealed edges with pva glue as recommended by wickes an given a 10 year guarentee. Now I try to claim under the guarentee they won't honour the guarentee fro Sheridan. So the guarentee is worthless, I will now have to take them to court. I recommend you go to a more superior supplier like Wren , as the Wickes guarentee is worthless.”

Helpful Report

Posted 2 months ago

“Placed an online order for a large quantity of tiles (3 pallets). Arrived next day. Realized ordered wrong tiles. Have now been waiting for over 1 month for them to be collected and refunded. Wickes have arranged collection 7 times now, each time failed to turn up and apologized. Tiles have remained on the driveway awaiting pickup for a month (covered). Still no resolution despite now escalated to customer care team. Total disregard to the distance selling regulations (next step Trading Standards). Would strongly advise you don't place any on-line orders with them.”

Helpful Report

Posted 3 months ago

“I would give zero stars if I could. Twelve weeks into a bathroom refurb that should have been ten days. We have a disabled child and not had a bathroom for twelve weeks and have no other washing facilities. They left us with dangerous electrics and there is no end in sight.”

Helpful Report

Posted 3 months ago

“Wickes give great service until they have your business. The service post is shocking, the quality and install poor and I suggest you spend elsewhere. I have emails and images that support all comments made and will update if Wickes ever bother to reply.”

Helpful Report

Posted 3 months ago

“I wish there was a 0 star option. If you're thinking to get a kitchen from Wickes DO NOT BOTHER!!!!!!!! This is the worst customer service ever. 1 month from the kitchen delivery the issue with missing parts have still not been resolved. At no point did anyone from Wickes ask if I've received everything in my order or apologise for the poor service and lack of action in resolving the issue. I have been in store twice and emails back and forth to request for the item to be able to put one of the cupboard together but nothing. No care taken at all. There is no system, no effective communication between staff or their teams as seen. The kitchen quality its nothing to what they have in the showroom. Totally different, and same as IKEA flat pack. But at least IKEA can pack properly their items and you get everything to be able to put the together. For a kitchen that is £13,000 to not get any responses or trying to resolve the issue to ensure customer satisfaction is appalling and disappointing. I was only chased with emails and phonecalls until I purchased the kitchen after that they no longer if you get a kitchen or not as they got the money! Don't waste your time and get stress, it's not worth it. Do your research before!!!”

Helpful Report

Posted 3 months ago

“AVOID!! ordered goods for a project to be delivered on a specific day. They were not delivered and received a message to say would be delivered a few days later still not delivered! . No help from calling customer service. Delivery never attempted. Two weeks later I am still waiting for it to be dealt with and a refund issued despite multiple emails. I don’t usually write bad reviews but this has caused so much inconvenience and delays with our project”

Helpful Report

Posted 3 months ago

“Absolutely appalling experience to date. Wickes sold and fitted my new kitchen including Metis worktop. Despite the worktop cracking three weeks later on Dec 13th we are still awaiting a replacement. This week the worktop cracked again and is now unsafe as the cracked area is unsupported and Wickes are now requesting a visit from the installations manager before replacing but the installations manager does not respond. Left with a cracked unsafe worktop in a home with young children - beyond frustrated and concerned that a large company like Wickes have such low health and safety standards!”

Helpful Report

Posted 5 months ago

“Bought some waste pipe and asked sales assistant if she could cut it in half so it would fit in my car. She said she couldn't because of health and safety, I then asked if she I could borrow a saw, again she said no because of health and safety! Wicks are absolutely pathetic in their customer service attitude”

Helpful Report

Posted 5 months ago

“Ordered Ohio unit for a extension to exciting kitchen courie message say will arrive Wednesday between 0800 1800 took day off now delivery message came 715 pm will deliver tomorrow took another day off unit arrive pm one resembled fire kinderling spoke with customer service sent pictures no reply spoke to them following day the answer is we will arrange collection of damage unit (another day off ) then will issue a replacement to be delivered (another day off) morale of the story would of been cheaper to use HOWDENS lost 5 day pay please think twice before ordering online”

Helpful Report

Posted 6 months ago

“I recently visited Wickes and tried to use a discount code I had taken a screenshot of from the app. Unfortunately, the network at the store is terrible, so I couldn’t load the app directly. Despite having used screenshots in the past without issue, the staff member at the till, Jamie, refused to scan it. His refusal was not only unhelpful but was delivered with a rude and disrespectful attitude, which made the whole experience frustrating. As a loyal customer who has used this method before, I’m disappointed by this unnecessary and unprofessional behavior. Wickes should ensure their staff are trained to handle these situations with more understanding and courtesy.”

Helpful Report

Posted 6 months ago

“We had a new kitchen installed in October 2024 and are now going round in circles with Wickes. Many issues with the installer, he stole from us, attempted to charge us an additional £210 for work that hadn’t been done, didn’t communicate well about the time he would or wouldn’t be working, and left many issues that could have been avoided. All the above led to us to lack trust in the installer. Wickes customer relations team took on our complaint but unfortunately the handler is rude and speaks to me as though I am the problem. Now 3 months on and we are no further forward to a resolution. Despite having a good experience with the design consultant I would not recommend purchasing anything through Wickes.”

Helpful Report

Posted 6 months ago

Wickes is rated 1.5 based on 1,735 reviews