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About Wickes:

Wickes continues to be one of the major brands in the DIY and Home Improvement sector. We have a range of over 10,000 products (98% own brand), and are able to offer our customers everyday low prices by sourcing the best quality products at the lowest possible cost. Most of our products are available for next-day delivery, including big & bulky stuff. At Wickes you can discover a whole host of inspirational ideas for your Home and Garden, with some of our key products being doors, flooring, tiles, kitchens and gardens. Launched in 2006, the Wickes transactional website features product details covering the complete Wickes range. Our website is constantly being enhanced to help improve customer satisfaction, so why not be a part of that journey by helping customers find us.

Phone:

0344 892 2721 (Ext. 6322)

Location:

National Customer Service Centre | Rhosili Road | Brackmills

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wickes bathroom fitted as a guest bathroom so not used very frequently. Valve on built in toilet cystern now requires replacement which involves removing the toilet! Expensive job! Also poor quality stainless steel used on toilet seat brackets as they continually rust & look dirty POOR QUALITY products. Never again!”

Posted 13 hours ago

“Will never EVER use Wickes again. They lied to us on 3 occasions saying our order was on the van giving us a delivery date. 3 separate days we waited in all while they pretended to give us updates on the time slot etc. 3 times we had to ask our builders, tiler, electrician and plumber to reschedule which had a knock on affect with their other jobs. We finally found out that they never had our items in stock. They took our money and continued to lie so that they could keep it. We have a young family and without the bathroom for the length of time we ended up waiting was a nightmare. Had they have been honest and said it wasn't in stock we could have organised something else and saved a lot of people a lot of messing about, lost money and stress. They then made it difficult for us to cancel and get our money back. Strongly advise to stay well away from using Wickes.”

Posted 2 days ago

“We had a bathroom fitted in 2020 a job that was meant to be finished in 2 weeks took 3 months. We had 3 shower cubicles fitted and the backing display panels to the shower were bowed and had to be returned. The job was meant to start on the Monday 13th September but was delayed on the afternoon of Friday 10th for 2 weeks as they had not completed the previous job . Wickes could not organise drink up in a brewery and as for customer services either in the showroom or their head office is non existent. I would implore you before you put pen to paper on an order form or part with any cash READ THEIR CUSTOMER REVIEWS. All they want is your cash UP FRONT. ! I have worked in retail sales for over 30 years and this business is a joke.! had they treated me with respect as a customer , I would have sang their praises, , but all they gave in return was a very sad state of affairs .”

Posted 2 days ago

“After having numerous problems with our fitted kitchen due mainly to the "professional" installer, 12 months later we have discovered two slow leaks from the pipework under the sink. We had a problem with our washing machine, which meant pulling it out, only to find thick black mould on the walls and pipes and a wet floor and tiles. My husband has had to cut the unit around the pipes to tighten up the connections and stop the leak, and hopefully it will now be ok. Yet again the installer has proved us right-he was highly unprofessional and should not be allowed anywhere near people's new units and appliances! Do not let a Wickes installer near your new kitchen if you want a good job doing. We wish we had arranged a fitter ourselves abd would never use Wickes again.”

Posted 3 days ago

“Totally awful company - They mis sold us a kitchen that is too tall for our ceiling. Little engagement concern or proactive assistance to help with us trying to literally fit a square peg in a round hole. I would never shop in Wickes again. They exploit their staff with no safety equipment and ignore customers post sale. Steer clear there are plenty of other kitchen companies I wish we had shopped around.”

Posted 1 week ago

“Don't buy Wickes gift tokens, they don't honour them when their stores are closed due to Covid, instead choosing to rip off their customers and just keep your money for nothing in return. Customer Service department are unhelpful and don't care at all.”

Posted 1 week ago

“Having read the reviews of previous customers i don't think i will consider ordering from Wickes.”

Posted 2 weeks ago

“Faulty fire safety product still within warranty, promised refund by phoning customer services - NEVER CAME, phoned again, told now NOT gettng refund so obviously kicked off and they eventually said they were sorry, person who told me that woud be investigated and I would get refund within 14 days - NEVER CAME - blasted Wickes facebook site and Trustpilot reviews then customer services emailed me saying refund within 21 more days "CHEQUE IS IN THE POST" HAHA REALLY? 2022?- now 31 days later STILL NO REFUND - They also tried to get my review deleted rather than dealing with problem - LIES LIES LIES and shocking service especially on a fire safety product - Now contacted the CEO David Wood see what he thinks about it? - you should be so ashamed WICKES!!!”

Posted 2 weeks ago

“If I could put -1 I would, but it’s not an option. Absolute cowboys and lairs from start to finish. Their customer service team are disgusting and threaten you when you have a problem. Don’t get a bathroom or kitchen from them ever!!!!!!”

Posted 3 weeks ago

“DON'T USE WICKES ONLINE. They are some unbelievable sneaky people, this is a first for me and wow thank the lord it wasn't a massive purchase. It started from a next day delivery with DX Express (this was my first induction of something sus because I have never heard of them I later looked them up and they are bad) that was not next day delivery more like never came. They first said "DX apologises we're unable to deliver item ********today. We will deliver within 2 working days". 4 days went by I checked the DX Express tracking they say it's with them but its not being delivered..... Two more days went by I check DX Express, still the same its with them. I check Wickes status its says It has been delivered...What that doesn't make sense I send emails to customers service they say where look into it then get back to me but don't know when where let you know when we have info. I said I want a refund and they said they will issue it "Please allow up to 3 to 5 days for the refund to show in your account" TWO WEEKS LATER they acting like they don't know anything and say it was delivered not on there first imaginary date they said but a different date the same date as DX Express. People it was not delivered I have a ring camera and someone at home at all times. Disgusting customer service, they have my money I have nothing. All I can do is help someone else”

Posted 3 weeks ago

“DO NOT BUY AT WICKES - UNRELIABLE, TERRIBLE CUSTOMER SUPPORT Monday this week, ordered over 500 of timber to be delivered on WED, paid 30 pounds for the delivery. Got a text delivery would be WED from 7am-1pm. No delivery on WED. Called customer service and had the most disengaged, non helpful, "computer says I don't know" lady saying "We have no idea why this wasn't delivered, someone will call you later today from deliveries." No one called, and just now, called customer service again, and, again, got the most uninsterested customer service rep, who stated, "this should be delivered tomorrow". Meanwhile, I have booked builders to do the work yesteday and today and now I am out of pocket as there is no wood for them. To this, the customer service, nearly falling asleep, said "Terms and Conditions advises not to book trade until we've successfully delivered." So what I have is a fully incompentent company taking my money, guaranteeing a delivery service, and then not providing what I have paid for, and then with the most useless customer service they do NOTHING to resolve the issue, give me no concrete resolution, and I am out of pocket on my supplies and builders and the work is not done. Wickes will NEVER get any of my money again and I spend well over 100K a year on building supplies developing properties. What a useless, unreliable company, with poorly trained, unhelpful, uncaring customer service representatives. I would be ashamed to run a company who treats customers this way. The worst thing about all this, is I have NO idea when this wood will show up.”

Posted 3 weeks ago

“This is a company that really could not care less. They just blame everything and everyone but not themselves for such a poor service. Avoid using unless you enjoy being let down with no back up. I really don’t know why they bother with a customer care department all there responses are generic anyway”

Posted 1 month ago

“Ordered and paid for kitchen 8 weeks ago. Wickes phoned me today and cancelled my delivery date and put it back 2 weeks. I had booked my kitchen fitter 6 months ago as he is extremely busy. So now I am left with a big problem of trying to get my kitchen fitted. Appalling service. Needless to say I will never use them again.”

Posted 1 month ago

“Do not ever allow Wickes to fit a bathroom or kitchen. My mum's bathroom was ripped out 13th Oct and haven't anything done since. My mum is 60, a nurse saving lives mostly on the COVID ward and has no essential facilities to shower when she gets home. No communication from Wilkes whatsoever, even the regional manager cannot help get resolved!!!!! How dare Wickes treat someone like this! It's effected so much during this time of her life! Solicitors are now involved due to the poor effort to resolve! Absolutely disgusting!!!!!!”

Posted 1 month ago

“I Needed some radiator brackets and wickes had some small adapted angle brackets (DIY version) for £12. Thought this a bit expensive but bought them. Anyway - £2.30 in screwfix! Same product! Massive mark ups on many items so shop around.”

Posted 1 month ago

“Ordered a bathroom from Taunton store, everything was going well in the process until we signed the dotted line. Once signed the designer couldn't give a monkeys. they tried to deliver goods 2 days before xmas and 4 weeks early, because the designer had not updated their system with the correct delivery date. we turned delivery away and told them to deliver at the date specified on our order. so they they sold our worktop on and couldn't guarantee another unit would arrive before fitting was due. Which was now delayed by a week due to Wickes incompetance. As for the fitter, a word of warning, Wickes do not use their own employees, they subcontract, so you have no recourse should something go wrong, and in my case to say that Wickes sent us a cowboy would be an insult to cowboys. What Wickes, and the fitters (Jigsaw) told us would be a 5-7 day fitting, took 14 days. The fitter left dangerous and heavy tools on our wooden living room floor including concrete cutters faced down. damaged our patio blinds by propping up heavy equipement on them for days on end. And fitting ability? We ended up with pipes banging when turned on and off because all new fittings had not been secured. When the fitter was fitting the toilet system eh blocked the external pipe so that when the toilet was eventually fitted all our waste left our house and came through the next door neighbours toilet. The fitter had to be called out the next morning at 6 am to fix and stated he would change the pipework to eliminate the risk of this happening again. Toilet seat secured to the floor with sealant which moved within a day of fitting, a bath that is not fit for purpose as the water doesn't run off, all sealant around the bath look like it was put on with a fork. in the end we had the fitter back, he told us that if we weren't happy with the work then we should consult Wickes Area installation manager. We refused to sign of on the work so the fitter signed the form himself. We then contacted the area installation manager by email and phone who did nothing for over a year except get another fitter to come in and review the work that had been done. He incidentally agreed with all the points we made in regards to the standard of the work done. 15 months after getting absolutely nowhere we complained to the CEO, who in turn palmed us off to CEO's Customer Services. They in turn have done nothing more than pay us lip service for the last 3 months. Claiming initially that they cant find a fitter to do the work, then they needed the fitter to come and review what had already been reviewed 3 times, then they needed the same reviewer to come back to take photo's of the work. even though they already have photo's taken a year ago. The excuse for the delay is that since complaining to the COE's office the Area installation manager is no longer with Wickes, What they cannot do, or appear to be completely unwilling to do is delay a new install by a couple of days whilst they resolve ongoing customer issues. Which really means when they started their so called investigation, despite being told that they were in possession of documentation, they failed to obtain this information from their own installation manager, if they even bothered to ask. So as a result after spending £6.500 on a bathroom than only required cosmetic modernization we have a bathroom where the bath is not fit for purpose and consequently leaks, a toilet that has leaked for 2 years, damaging the new flooring, the under-flooring and the ceiling below components missing form fittings, fittings not fitted adequately, shabbily fitted trimmings. on top of which I ended up being and additional £1250 pounds out of pocket due to having to take additional time off to ensure that the Wickes fitter actually did the work he was meant to do. Avoid this company at all cost, they are lovely until you sign the dotted line and they have your money and then you are treated as though you are less than human. Wickes priorities are get your money, bodge your fitting and then priorities the next new deal, get your money, bodge your fitting and then priorities the next new deal and use this as a revolving door philosophy. On a par with rouge traders and cowboy builders”

Posted 1 month ago

“Is this really going to make a difference? Will anyone from Wickes take notice?!! Planning my kitchen was good and I like the units I have bought. But the fitting of the kitchen was extremely poor. I used the fitters as supplied by Wickes. They were always very rushed, did things not on the plan and with no consultation to me first. I was overcharged by £700 for services not agreed to. Shoddy workmanship -- cupboards misaligned; cupboard handles fitted vertically not horizontally; split, old, perished gas hose fitted to new cooker (are these fitters really Gas Safety registered?!) but I was accused of supplying this hose!!!! Laminate floor fitted, but incorrect door threshold bar fitted which has now damaged the flooring; join in the Alusplash which shouldn't be there but has sharp edge which I have badly cut my finger on. Sub-contracted fitters not regularly supervised so no-one inspects their work. I made a complaint, but only Customer Services dealt with it. The Regional Installations Manager remained "incognito" to me. I asked that the fitters were supervised and the serious problem of the leaking gas hose was investigated. I have had no communication yet, and this was in August 2021.”

Posted 1 month ago

“Appalling experience. Ordered and paid for a new bathroom at the beginning of July. Work started on 11 October when we were told that the toilet would be delivered on 16 October. It never arrived. Every week they gave us a new date. On 17 November they finally said they couldn’t get the toilet and we chose an alternative. Chased today (29 November) to find they’ve not even ordered the new toilet. We have been without a shower a sink and the toilet for 7 weeks. We have an unstable temporary toilet and the prospect of several more weeks/months of waiting for this to be sorted. I regret ever using this company and will never use them again. Sheffield branch for anyone looking at these revies”

Posted 1 month ago

“Ordered a kitchen with a quartz worktop. To get the cabinets delivered was a nightmare. Couldn’t use their own installers because of a 3 month delay and have had problems getting someone to come out and measure for a template for the worktop. Cannot reach the complaints and customer service depts on the phone (always busy). The after care service once they have secured the sale is appalling. Would never use them again.”

Posted 1 month ago

“Bought a kitchen from the Stirling branch to be fair most of the stuff delivered was correct . Wee used our own fitter a family friend . One door was damaged one was wrong size and a panel is missing . After countless phone calls I finally went into the Stirling branch and spoke to a Manager he took all the details an called me twice the next day (last Friday) to say all was sorted and to expect a delivery as of yet nothing . Called again this morning and promised a call back but none as end of play today will see if anything transpires tomorrow (Friday26th November )”

Posted 2 months ago

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Wickes is rated 1.54 based on 1,393 reviews