Wickes Reviews

Name: Wickes
Address: Wickes Building Supplies, Rhosilli Road, Northampton
Rating: 1.51

1.5 Rating 1,730 Reviews

11 %

of reviewers recommend Wickes

About Wickes:

Wickes continues to be one of the major brands in the DIY and Home Improvement sector. We have a range of over 10,000 products (98% own brand), and are able to offer our customers everyday low prices by sourcing the best quality products at the lowest possible cost. Most of our products are available for next-day delivery, including big & bulky stuff. At Wickes you can discover a whole host of inspirational ideas for your Home and Garden, with some of our key products being doors, flooring, tiles, kitchens and gardens. Launched in 2006, the Wickes transactional website features product details covering the complete Wickes range. Our website is constantly being enhanced to help improve customer satisfaction, so why not be a part of that journey by helping customers find us.

Visit Website

Phone:

0330 123 4123

Email:

enquiries@wickes.co.uk

Location:

Wickes Building Supplies, Rhosilli Road
Northampton
NN4 7JE

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Ahmed

Wickes 1 star review on 28th February 2025

Jennie

Wickes 5 star review on 23rd February 2025

Richard & Karen

Wickes 1 star review on 10th January 2025

Abraham Elfasi

210

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The installation of shower was done extremely poorly – the sealing was so bad that mould is now growing everywhere inside and around the silicon. Even after Wickes admitted it was installed incorrectly, they have been unresponsive for months. The problem still isn’t fixed. On top of that, the wheels keep coming off the rail, again due to shoddy installation.”

Helpful Report

Posted 4 days ago

“Horrendous customer service and after sales care. Ignored for weeks/months until I was forced to copy in the CEO to get some acknowledgment to our complaints.”

Helpful Report

Posted 1 week ago

“Be careful where you get to the checkout,I was overcharged £31.00 on a small bill of £56.00,I was told it was due to the cashier having big fingers when covering up the bar codes in front of them.I accept human error but for goodness sake…..”

Helpful Report

Posted 3 weeks ago

“I was promised delivery on Saturday because I work Monday - Friday. I ordered everything from Wickes because I wanted everything in one delivery from one place, without continuous deliveries from different stores. The delivery arrived on Saturday (3.05) but incomplete. They promised to send another one but already on Friday (9.05) - I had to take the day off. On Friday, only one thing was delivered to me. Nobody told me when the rest of the things and I still don't know. And I'm waiting for the kitchen counter. I can't finish the kitchen, I have to take additional days off (nobody pays me when I'm not working). The manager of the point where I ordered the kitchen also doesn't know when the counter will arrive. In general, Wickes is, in my opinion, an unreliable company that doesn't respect customers' time. If I had known that it would be like this, I would never have ordered a kitchen through them. Waste of time and money.”

Helpful Report

Posted 4 weeks ago

“I bought a kitchen worktop ftom wickes 7 years ago. Now there are cracks around our hob, we sealed edges with pva glue as recommended by wickes an given a 10 year guarentee. Now I try to claim under the guarentee they won't honour the guarentee fro Sheridan. So the guarentee is worthless, I will now have to take them to court. I recommend you go to a more superior supplier like Wren , as the Wickes guarentee is worthless.”

Helpful Report

Posted 1 month ago

“Placed an online order for a large quantity of tiles (3 pallets). Arrived next day. Realized ordered wrong tiles. Have now been waiting for over 1 month for them to be collected and refunded. Wickes have arranged collection 7 times now, each time failed to turn up and apologized. Tiles have remained on the driveway awaiting pickup for a month (covered). Still no resolution despite now escalated to customer care team. Total disregard to the distance selling regulations (next step Trading Standards). Would strongly advise you don't place any on-line orders with them.”

Helpful Report

Posted 1 month ago

“I would give zero stars if I could. Twelve weeks into a bathroom refurb that should have been ten days. We have a disabled child and not had a bathroom for twelve weeks and have no other washing facilities. They left us with dangerous electrics and there is no end in sight.”

Helpful Report

Posted 1 month ago

“Wickes give great service until they have your business. The service post is shocking, the quality and install poor and I suggest you spend elsewhere. I have emails and images that support all comments made and will update if Wickes ever bother to reply.”

Helpful Report

Posted 2 months ago

“I wish there was a 0 star option. If you're thinking to get a kitchen from Wickes DO NOT BOTHER!!!!!!!! This is the worst customer service ever. 1 month from the kitchen delivery the issue with missing parts have still not been resolved. At no point did anyone from Wickes ask if I've received everything in my order or apologise for the poor service and lack of action in resolving the issue. I have been in store twice and emails back and forth to request for the item to be able to put one of the cupboard together but nothing. No care taken at all. There is no system, no effective communication between staff or their teams as seen. The kitchen quality its nothing to what they have in the showroom. Totally different, and same as IKEA flat pack. But at least IKEA can pack properly their items and you get everything to be able to put the together. For a kitchen that is £13,000 to not get any responses or trying to resolve the issue to ensure customer satisfaction is appalling and disappointing. I was only chased with emails and phonecalls until I purchased the kitchen after that they no longer if you get a kitchen or not as they got the money! Don't waste your time and get stress, it's not worth it. Do your research before!!!”

Helpful Report

Posted 2 months ago

“AVOID!! ordered goods for a project to be delivered on a specific day. They were not delivered and received a message to say would be delivered a few days later still not delivered! . No help from calling customer service. Delivery never attempted. Two weeks later I am still waiting for it to be dealt with and a refund issued despite multiple emails. I don’t usually write bad reviews but this has caused so much inconvenience and delays with our project”

Helpful Report

Posted 2 months ago

“Absolutely appalling experience to date. Wickes sold and fitted my new kitchen including Metis worktop. Despite the worktop cracking three weeks later on Dec 13th we are still awaiting a replacement. This week the worktop cracked again and is now unsafe as the cracked area is unsupported and Wickes are now requesting a visit from the installations manager before replacing but the installations manager does not respond. Left with a cracked unsafe worktop in a home with young children - beyond frustrated and concerned that a large company like Wickes have such low health and safety standards!”

Helpful Report

Posted 3 months ago

“Bought some waste pipe and asked sales assistant if she could cut it in half so it would fit in my car. She said she couldn't because of health and safety, I then asked if she I could borrow a saw, again she said no because of health and safety! Wicks are absolutely pathetic in their customer service attitude”

Helpful Report

Posted 4 months ago

“Ordered Ohio unit for a extension to exciting kitchen courie message say will arrive Wednesday between 0800 1800 took day off now delivery message came 715 pm will deliver tomorrow took another day off unit arrive pm one resembled fire kinderling spoke with customer service sent pictures no reply spoke to them following day the answer is we will arrange collection of damage unit (another day off ) then will issue a replacement to be delivered (another day off) morale of the story would of been cheaper to use HOWDENS lost 5 day pay please think twice before ordering online”

Helpful Report

Posted 4 months ago

“I recently visited Wickes and tried to use a discount code I had taken a screenshot of from the app. Unfortunately, the network at the store is terrible, so I couldn’t load the app directly. Despite having used screenshots in the past without issue, the staff member at the till, Jamie, refused to scan it. His refusal was not only unhelpful but was delivered with a rude and disrespectful attitude, which made the whole experience frustrating. As a loyal customer who has used this method before, I’m disappointed by this unnecessary and unprofessional behavior. Wickes should ensure their staff are trained to handle these situations with more understanding and courtesy.”

Helpful Report

Posted 4 months ago

“We had a new kitchen installed in October 2024 and are now going round in circles with Wickes. Many issues with the installer, he stole from us, attempted to charge us an additional £210 for work that hadn’t been done, didn’t communicate well about the time he would or wouldn’t be working, and left many issues that could have been avoided. All the above led to us to lack trust in the installer. Wickes customer relations team took on our complaint but unfortunately the handler is rude and speaks to me as though I am the problem. Now 3 months on and we are no further forward to a resolution. Despite having a good experience with the design consultant I would not recommend purchasing anything through Wickes.”

Helpful Report

Posted 5 months ago

“It was very difficult to get refund for a damaged kitchen that was delivered in the most shabby way - look at photos When reordered couldn't receive on the delivery date - so they refused to move the delivery date and told me to cancel the order and order again - but after more than 15 days of cancellation - still not received refund - their customer service is bad”

Helpful Report

Posted 5 months ago

“After having an order not fully delivered because the order was split between 2 courirs one delivered their half but DX could not find my address so failed to deliver the other half!! I am now struggling to get a refund for the items that were not delivered I am not sure why i have to wait for Wickes and Dx to sort out who has the items before i get a refund as non of this is my fault I never employed the courier with drivers who can not find an adress that everyone else can”

Helpful Report

Posted 5 months ago

“The worst service, absolutely thieves. I had high hopes for going with this company, thinking I would be better looked after but they genuinely do not care about their customers, the quality of their work or products whatsoever. Our project (bathrooms and kitchen) has been riddled with issues from start to finish, the kitchen being the worst of all. Our specialist works turned out to cost 5 times more than the original estimate (never trust your designer), our first installer got fired 3 days before the original start date (after an already long wait of 6 months to get booked in), the second installers left very tough stains throughout on our brand new tiles, impossible to get off without their specialist product which we don't have, caused damage to walls and furniture in our property, left the countertop finish in an absolute state and are claiming that this not due to their workmanship. They came back multiple times to 'fix' things but caused so much mess and disruption at every visit and the works are still not completed. Various items missing from the delivery on each project. The list goes on but to top it all - no one is providing me information about a complaints procedure, I keep being told my calls will be returned but to no avail and the customer team/area managers/installers are all clearly in to protect themselves and have no sense of neutrality whatsoever. Honestly, a total waste of time and energy and a ruthless abuse of honest people spending their hard earned money on improving their home!”

Helpful Report

Posted 5 months ago

“Terrible customer service. Ordered a few kitchen units 11 days ago and they said it would be with me 3-8 days. Tried calling them serval times but no answer on the phone. The chat service is pretty useless as fobs you off on the kitchen and bathroom department. Had to give up after being on hold for over 90 minutes. DO NOT BUY A NEW KITCHEN OR BATHROOM FROM THEM!”

Helpful Report

Posted 6 months ago

“I thought going with a big company I would be well looked after what a joke. High end kitchen less than a year old Fitted by newly qualified installer Everything that could go wrong went wrong. Now waiting for an installer And being told by customer service I’m not a priority Anger is an understatement 🤬”

Wickes 1 star review on 3rd December 2024

Helpful Report

Posted 6 months ago

Wickes is rated 1.5 based on 1,730 reviews