Wickes Reviews

Name: Wickes
Address: Wickes Building Supplies, Rhosilli Road, Northampton
Rating: 1.51

1.5 Rating 1,730 Reviews

11 %

of reviewers recommend Wickes

About Wickes:

Wickes continues to be one of the major brands in the DIY and Home Improvement sector. We have a range of over 10,000 products (98% own brand), and are able to offer our customers everyday low prices by sourcing the best quality products at the lowest possible cost. Most of our products are available for next-day delivery, including big & bulky stuff. At Wickes you can discover a whole host of inspirational ideas for your Home and Garden, with some of our key products being doors, flooring, tiles, kitchens and gardens. Launched in 2006, the Wickes transactional website features product details covering the complete Wickes range. Our website is constantly being enhanced to help improve customer satisfaction, so why not be a part of that journey by helping customers find us.

Visit Website

Phone:

0330 123 4123

Email:

enquiries@wickes.co.uk

Location:

Wickes Building Supplies, Rhosilli Road
Northampton
NN4 7JE

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Ahmed

Wickes 1 star review on 28th February 2025

Jennie

Wickes 5 star review on 23rd February 2025

Richard & Karen

Wickes 1 star review on 10th January 2025

Abraham Elfasi

210

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I don’t want to give one star its zero stars, We sold our dream. Kitchen wasn’t told items we had to have if we were told that we need glass behind our Zenith splashback we would’ve got it, that’s for certain found out it is MDF and not fireproof gone to Wickes and they said they don’t want anything to do with it they’re not gonna help, we spent a lot of money that we saved to have this kitchen done, it’s so depressing to go in our kitchen every day I cannot use the back of the hob five burner because we were told it is not fireproof. We were told from four employees from different wicks that we phoned and recorded that were told you cannot use your hub without a glass protection which we was not told to us when sold because I would not walked out of Wickes without buying protection because of a fire hazard to keep my family safe I am disappointed with this company of all the bad customer reviews that they have with other poor customers, how can they get away with it. They should be shut down a disgrace of company,”

Helpful Report

Posted 1 year ago

“If you want to replace/upgrade a bathroom then avoid Wickes in Bridgwater. I have been trying for weeks to get them to attend to look at ensuite replacement. They can't even get an initial appointment time correct, never say sorry for messing up appointment times (whatever happened to the mantra that the customer is always right!) and then blame me (twice). Incompetence, denial and arrogance on an epic scale. Glad I found out now before handing over any money! Go anywhere but this place”

Helpful Report

Posted 1 year ago

“En-suite bathroom Shocking service ,took the money quick enough ,only to be fobbed off with false promises . No management to fall back on. Steer clear”

Helpful Report

Posted 1 year ago

“Wickes is, beyond all argument, the worst online shopping/delivery experience you will have. Stores aren’t much better. In the space of a few weeks I’ve had missing items, incorrect items (twice!), damaged items, incomplete packages and late deliveries. All I’m trying to do is put a basic new kitchen in a tiny Victorian terraced house. I’ve only ordered a handful of items and there have been major problems at every turn. Whatever you do, don’t use this company - you’ll regret it.”

Helpful Report

Posted 1 year ago

“So disappointed, the product is terrible, damages/chips so easily and only installed less than 2weeks. Customer service appalling, keep being avoided. Wouldn’t recommend to anyone”

Helpful Report

Posted 1 year ago

“So much stuff is missing from my home Everything is wrong.4 months Of he'll & ongoing”

Helpful Report

Posted 1 year ago

“Management is very Poor . They have no customer skills and if they carry on like this they will go out of business .”

Helpful Report

Posted 1 year ago

“Wickes fitted my integrated fridge freezer without the manufacturers required ventilation and it has broken down. Now they are playing the buck passing, misinformation game, trying their hardest to avoid taking any action, even though an independent engineer has confirmed it was not fitted correctly. Wickes motto should be "We've got your money, now get lost"”

Helpful Report

Posted 1 year ago

“Never buy from Wikes . Small kitchen ordered in Jan 2023. Still not fitted.Lived in chaos for months. Even now on 24oct ,no tap delivered. Installers do not arrive,parts missing , endless days of calls and unanswered complaints. Using Wikes is very bad experience .”

Helpful Report

Posted 1 year ago

“Completed their online customer services form regarding a faulty product on the 22nd September, form states they aim to reply within 48 hours, it is now the 24th October, and they still haven't replied, tried phoning but no answer.”

Helpful Report

Posted 1 year ago

“JUST THIS .STEER WELL CLEAR OF WICKES. FITTERS A JOKE .CUSTOMER SERVICES SHOULD BE RE NAMED CUSTOMER DISSERVICES STILL TRYING 18 MONTHS LATER TO GET ANY COMPENSATION YES THEY SELL YOU A KITCHEN.BUT IF YOU EXPECT THEM TO BE THERE WITH A PROBLEM FORGET IT HAD TO GIVE A ONE.BUT IN MY EXPERIENCE I WOULD HAVE PUT ZERO”

Helpful Report

Posted 1 year ago

“went to worcester store for a quote for a kitchen waited for a call or a email i got no response back we not go back what a poor company I think staff need more training how to treat customers manager needs a wake up call to see what his staff are doing to customers zero rating”

Helpful Report

Posted 1 year ago

“Don't use EVER Awful to deal with ! Wrong item delivered but as my joiner didn't start until after the 30ish returns they don't want to know !!! Be warned they have a zero people skill and will not admit to their ineptness ! And even after exhaling what had happened they still said the same things, I'm glad you outsourced your customer service it's reaped dividends for the sake of a £34 swap Date of experience: 02 September 2023”

Helpful Report

Posted 1 year ago

“If you think that you will get a good job done by Wicks FORGET IT. We had a bathroom fitted that was awful. Took two weeks part time and rushed the last two days. We had water coming through the ceiling, plaster splattered up the front door, and the fence. Ruined the paving slabs at the front door because the fitter could not be bothered to clean down. Ruined two slabs at the back door where he was cutting the tiles. Ruined the plastered ceiling he put up and cut the spotlights holes two large so they fell through. Ruined the stairs oak banister which needed complete re-waxing and polishing. That’s just some of the things. Another fitter came out and repaired half the problems as he couldn’t do the rest. These people are not specialists in there field, they are general DIY fitters with minimum experience carried out by one fitter only. We did have compensation but the whole experience was one of a complete nightmare. We are still waiting for our electrical certificate seven months later. The salesman couldn’t care less and only interested in there commission. We are in our mid 60s and have had to put up with this. Negative -10 stars feedback if I could. I wouldn’t recommend this company to anybody.”

Helpful Report

Posted 1 year ago

“We have issue after issue with our bathroom installation. Within 4 weeks, the toilet started leaking and they did come to fix it. Within a year, the bath started leaking and it was still under warranty. The supplier finally sent a replacement bath after 2 months of providing evidence. Now Wicks are saying they won’t install it because no one has came to do an assessment yet, even though we phoned them 2 months ago. They keep sending it to the store to come do an assessment and the store keeps declining it. Going around in circles and now have to down the complaint and eventually ombudsman and probably pay for it ourselves. I will never use Wicks again and recommend to everyone to avoid using them.”

Helpful Report

Posted 1 year ago

“Product is fine but i booked return the rest of floor i don't want it,took nearly three weeks nobody can help for the return,they arranged DX company which is so rubbish everyday lost contact said will coming before 6o'clock but never appear,i called every hours but nobody at all can help,wickes very disappointed. I will upload screenshot how many calls i made to wickes and DX company.”

Wickes 1 star review on 12th October 2023

Helpful Report

Posted 1 year ago

“Awful company ordered next day delivery 28 September wickes not only failed to deliver but attempted a scam taking photo miles away of random house and wanted electronic signature, lied to by Gordon burns and still no refund and no goods disgraceful stay away this is happening a lot”

Helpful Report

Posted 1 year ago

“SHOCKING, WICKES CATFORD IS MORE THAN SHOCKING. THEY CHARGE YOU TWICE FOR UNQUALIFIED INSTALLERS and the work is shoddy and the shower does not provide cold water just HOT & the toilet has water running down the back and they never completed the job, STILL HAVE NOT 3 MON THS LATER, I still dont hsve a fitted basin”

Helpful Report

Posted 1 year ago

“Bought a new kitchen from Wickes, after a few weeks marks started to appear on our Zanussi hob and hood. Wickes told me it was our fault for cleaning the hob! We had used hot soapy water, but they insisted we had used a cleaner that was not for stainless steel, and the manufacturer would not do anything to resolve this. I dont know what kind of SS they make these units from but it looks like a material defect as the marks all run in the exact same direction. So if you dont use a very specific SS cleaner then it is your fault for any defects! All that money spent and our new kitchen experience ruined due to dreadful customer service. Never using Wickes again!!”

Helpful Report

Posted 1 year ago

“Everything. As soon as you get wickes to install something get a file ready on your computer to save everything. You’ll need it for when they destroy everything through shoddy work contractors who use contractors and you try to prove you’re right . Nightmare.”

Helpful Report

Posted 1 year ago

Wickes is rated 1.5 based on 1,730 reviews