6 weeks to fit a bathroom in an average sized bathroom told would take 2 weeks & then to return to fix 5 issues found afterwards. It was started 2 weeks later than informed for which we took 2 weeks holiday to cover installation. Wickes authorised installer VS worked half days & did not attend for 3 days. Used 5 extra packs of tiles. Had to be told to mitre corners of plastic edging. No Hippo bag provided ‘til week 5. Wrong shower diverter sent twice & then told discontinued although still in catalogue.
Person coming to check work - visited twice & never asked if we were happy with work or ever questioned works estimated to take 2 weeks took 6weeks.
Customer complaints thought a 2.94% compensation was ok. Poor customer service. Gave money back for wrong diverter, extra tiles bought plus £200.
1 year ago
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