Sarah Bamford
Spent over £12,000 on a kitchen with Wickes. Went with a Wickes recommended fitter. I was told that using their fitters would greatly benefit me as they would ensure any aftersales/snagging queries were resolved properly. I'm now approaching three months - post install - and they are completely ignoring me (both my original consultant and customer services). My friend is currently having a kitchen installed by Wickes and a different fitter has told him that Wickes will do anything to void your warrantee, or get out of sorting snagging - luckily my friend's fitter told him to contact him directly to avoid the stress and upset. What a nice guy. BUT Wickes, your aftersales is appalling. You took my money, now you don't care. More and more companies heading this way. So disappointed and saddened by your customer service. You should be ashamed. And I've been trying endlessly to get help from Wickes. This is now a public plea for help.
2 months ago
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Wickes has a 1.5 average rating from 1,541 reviews

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