Wickes' online service is entirely unreliable. Wickes' doles out the order to a local shop and then if anything goes wrong - in my case they only delivered part of the order which was paid in full - they disavow any responsibility. They are very polite, but they insist it is down to the shop to whom they have forwarded the order to fulfill it. This is patently absurd. I have called, emailed and used Facebook, but they will take any action. My next step is to drive to the shop at hand and confront the manager. I know sites like this often reflect only bad experiences, but how else to express one's unhappiness? Do not order online from Wickes.