Ordered Oak Floor and membrane, (both Wickes own brand) and Westco underlay on 17th October. The first two items arrived fine on 19th. But not the underlay. We had 2 text messages from Wickes asking if there was a delivery (YES) and if everything was delivered, to which we clearly replied NO. That was it. No further corrrespondance from Wickes at all. Emailed on the 24th to complain, and again today - morning of the 26th, but met with a resounding silence. Where is our underlay? As far as customer service goes, they rate a zero.
8 years ago
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