I placed an order with Wickes for some timber. The money was taken off the credit card. After a few days as I hadn't received confirmation I contacted Wickes who told me that the order was lost somewhere in the system and they would contact IT. I cannot cancel because the order even though they can see it is lost. I cannot get a refund even though they have the money, they say they haven't, and IT have done nothing! Next step Credit Card company and never buy again from Wickes.
8 years ago
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