Do not choose Wickes if you need your goods delivered on time. Ordered timber goods for a project to be delivered. Paid £30 delivery charge too! No delivery, no call from a driver, no information from customer services. A whole day wasted waiting through their 1/2 -day slot until one pm, and again through the afternoon since I wasn't able to learn whether the delivery was still coming or not. Spent more than 20 minutes on the phone on two occasions today and been promised a callback each time - nothing. Their excuse is that they needed to inquire with the store handling the delivery (Catford) but couldn't get hold of anyone there. Upon learning this, I looked up that store - the worst reviews I've seen for a serious, national retailer. Cancelled the order on the last call as I have no reason to believe that Wickes can actually fulfill my order AT ALL. There are plenty of brands in this market - don't put yourself through the Wickes experience.