I placed an order with Wickes some six week ago to install an en-suite facility. I was given a date in September this year and to expect the installer to visit my house to asses the work. This he did, but thought that he found a slight problem with the proposal compiled by the lady who gave me the original quote. I visited the Bridgend store to explain what the installer had said. The lady there (Janet) informed me that she would sort the issue out by the time I returned from a two-week holiday. On my return from holiday, I contacted Janet, who told me that she would arrange for the installer to get in touch. After a week with no response I contacted Janet again, who informed me that she would be on holiday herself but that the store manager (Kraig) would arrange for a firm installation date. Another week went by with no response from the Bridgend branch, so I travelled to the store in person on Friday (15th), and spoke with Kraig himself. I explained the whole sorry state of affairs and informed him that, unless I was in receipt of a firm installation date by 17:00 today (18th) then the order would be cancelled. Early on Saturday (16th) I received a telephone call assuring me that someone would be in touch 'in a day or so' with a firm date. This I accepted but reminded him of the firm date deadline that I have advised Kraig. Finally, today (18th) I got in touch with the Bridgend branch to remind them of my expected confirmation by 17:00 today. A lady phoned me back to advise me that the fitter would call me some time to arrange a date sometime during the end of November. I reminded her that this was not what I required. I require a firm date and nothing else. To my astonishment, she hung the phone up on me!