I was promised next day delivery when I contacted the call centre to place an order as long as I ordered by 5pm. Later on at about 3pm I placed an order for 4 doors - not possible it will be now the day after !
I wrote to customer service to be then told ,to make matters worse , the delivery will be split into 2 ie at 2 different times.
I contacted customer services to be given a unhelpful broken record reply . We can’t be responsible , we don’t promise anything etc
It gets worse ...... the delivery may end up as 3 deliveries for 4 doors !,
The local store has only 2 doors , another will have to be sourced and yet another door to be delivered from central stores.
I have wasted so much time with something so simple .
Not inspirational service at any level
7 years ago
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