Absolutely terrible. Ordered laminate flooring online. Failed to arrive on the Friday as arranged (wife had taken a day off work). Told it will arrive Saturday or Monday. Nothing came! Called wickes and told it will take another failed delivery before a new order can be made. Tuesday.... nothing! Called again and told there need's to be another attempt and it will be made Wednesday morning. Guess what...... nothing. Called and told there needs to be a third attempt before they can resolve the issue with the courier and send me a new order. (How Fri, sat, mon, Tuesday, Wednesday is not 3 attempts I don't know!) Told i would get a call from a mansger normally in 24hours. Has still not happened! Thursday.... nothing! Called again several times and just given the same excuse that they need to confirm it is lost with the courier before sending out new flooring! Would not let me speak to a manager. Would not resolve the problem.