Dear whom it may concern, I placed an order last week for laminate flooring, beading and underlay. The beading was only available via click and collect so I chose this option for everything. As per the website Edmonton had 20 2m white beading. Further to me going to click and collect I find out in the store that there is no beading which I need to get my flooring done which was booked for the day I collect the items as per website were available. I ask to speak to the store manager who isn’t in until Monday and without beading the job can’t be done so I cancel the job. I call customer service and I spoke to Alan who said he’d be calling me back and he didn’t come back to me. Thereafter, I called again to cancel the beading and underlay and later find out the whole order had been cancelled. When I call customer service to speak to a manager your representative had no customer service skills and this is not what I expect from such a company. I am still waiting for a call from the manager as I have made an unnecessary trip to the store and then my order has been cancelled so I spend more money to reorder the flooring. This is ridiculous and I would like the offer to still be supplied to what I’ve purchased as I have rebooked the job for tomorrow. The worst first experience and I would not recommend you to anyone else or use your services again unless something is done to compensate the below. Dissatisfied customer.