Anonymous
Ordered Approximately 4 tonnes of gravel, 9 edging stones some adhesive and some heavy duty weed fabric for gravel from wickes for delivery. Received a call asking if delivery could be done a day early which was fine and then also a call on the day to advise the delivery was 20 minutes away. The whole experience up to this point was fine until I checked what had been delivered and realised I had been delivered normal weed fabric for bark which it clearly stated on the item. As I hadn't accepted the delivery myself this wasn't checked until I got home. The solution I was given was that this could be delivered the next day and exchanged. This is all well and good if you don't work however I am unable to just take random days off because a delivery is incorrect. I then had to use my lunch time hour to return this product to the closest Wickes store to me which it Warrington to exchange it for the product I actually ordered. I wouldn't mind what I ordered and paid for was actually £11 more expensive than what was delivered and what was delivered was clearly for bark as it stated on the front of the item so I am at a loss as to how this was mixed up ? Why would someone want weed fabric for bark when they have just ordered 4 tonnes of gravel ? and surely when the item is scanned onto the van the price difference should show up ? I have to say swapping the item at Wickes Warrington was pretty easy and the lady there was very helpful but what I am disgruntled about is the fact I ordered this for delivery to save the hassle of having to go into Warrington town centre to purchase this yet have had to do so anyway and the deliver charge is not cheap as it is. So now it has cost me £30 delivery plus my hours lunch plus fuel to get there and back as well all to get a product that I ordered correctly and was processed correctly yet was put on the delivery wagon in Chorley incorrectly which I am struggling to understand how ? And the solution other than resolving this issue yourself by going to the store which you pay delivery to avoid is for you to take a day off work and use a holiday or lose pay so that they can re-deliver the correct item and collect the incorrect one. So in summary some of the transaction was ok and some wasn't all I can advise is check to ensure you are actually given the correct product as had I not noticed I would have used the incorrect material but also would have been £11 out of pocket.
5 years ago
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Wickes has a 1.5 average rating from 1,679 reviews

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