Anonymous
Tried to use our gift card in the Brighton store. They said they couldn't process them at the moment as they weren't scanning properly. I asked if they could find out how much was on the card and honour it anyways, seeing as the gift card was bought in good faith that it would be honoured. They told me it was a nation wide issue. It was a rather young acting manager and he refused to phone anyone higher up the chain of command. We left disgruntled, then when we got home phoned customer services, who said they hadn't heard anything about the problem and could indeed let the store know how much was on the card and it was up to the store's discretion to honour it. I had to phone back the store and tell him how to do his job, then wait for him to phone and check with higher management after all. We then had to go all the way back to the store, where the man/boy manager had been told to honour the gift card. Wasted time and journey for us! Not impressed by the unhelpfulness. Hubby had taken the day off work to do the job but it took half the day to just buy the tools we needed using a pre-paid card that we trusted would be honoured. Could have been dealt with so much better and faster if the manager had tried to be more helpful and think outside the box a little.
5 years ago
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