Lee
Kitchen nightmare. Sold a kitchen on the basis, Wickes would do everything needed from design, to delivery and install. The kitchen, including install, cost £15k. The design and delivery were fine, but once the credit agreement was signed, it all went downhill and you are trapped. The installer did not start on the day he was due too. Installer ripped out the old kitchen weeks before the new one was being installed and left nothing, not even a kitchen sink. The old gas cooker was not capped off, leaving my children and I exposed to being gassed. The installer was appointed as per the design plans to take down a wall. The installer took down the wall but did not support the new opening leaving structural issues. To date still not resolved. Installer visited my home on two occasions for 1-hour max and then left for the day when the project could have been progressed. Installer failed to communicate what was being done and when. I therefore was not able to get other tradespeople in to do other work where needed (electrics, flooring, etc.). Made a complaint to Wickes, it was not taken seriously. Make another complaint to the store manager, and no callback so had to chase. Made another complaint to Install Manager and only two options provided which would set the kitchen install back by months. Overall I am surprised this firm can carry the strapline ' let's do it right' when all they want to do is take your money and mess you around. I am left with having to source a new kitchen fitter with no notice. Remedy poor works they had undertaken. Remove rubbish they left in my back garden from the rip out. Negotiate how I get some money back. DONT USE THIS COMPANY THEY DO NOT GIVE A s**t
2 years ago
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Wickes has a 1.54 average rating from 1,448 reviews

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