45 days of order and payment, still waiting for the decking boards....
Wickes should be thankful I don't have an option of 0 or negative stars. To start with, I ordered decking boards and some timber on the 8th of April and received the timber in a couple of days' time, however I haven't got the privilege of having the decking boards yet!! I order, I pay, I get the items delivered, such a simple transaction has taken over one and a half month. Numerous emails to Wickes only gets me as far as 'a lead time of 28 working days'. Now I have lost all the calculation as whether it has been 28 working days or not!!
Then I receive email from DX with a delivery date confirmed for 23/05/2019; 8am to 8 pm, so I leave all other tasks behind and wait for the delivery as the email clearly says ''Deliveries dates are unable to be reschedule''. At 3 pm today, I receive another email that says the delivery won't happen today!! Totally unacceptable... The timber has all been laid for the decking and this decking board seems to me like a fairy tale...
Is there anyone who can actually help me get the decking boards that I've paid for??
6 years ago
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