Ordered decking, waited 2 weeks and received a text from DX that it would be delivered the following day (Friday). Took day off work at short notice, stayed in all day, heard nothing, not even given a time slot. Called Wickes Saturday morning to complain, said they would email the supplier (what's that about). Back to work Monday, receive a text that my delivery would arrive today and upon checking the DX tracker later that day see that it has been delivered and I apparently have signed for it despite being sat in my office at work. Get home to discover that 6 out of the 10 packs of longer decking ordered are split. The shorter lengths - 4 out of 10 are split and look a lot older and more weatherbeaten, like they have been sat in a timber yard for a very long time. Wickes now asking for photos of the damage, all I want is for them to be taken away, get a refund and forget about ever dealing with Wickes again. Steer clear.
6 years ago
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