We had an awful time with our kitchen. The installation took over a month and my partner had to constantly chase for any progress to be made. We have a 2 bed terrace house so the work was not anything fancy and due to all the uninstalled appliances there was no room for us to live in! Even though it is now meant to be finished, there are missing brackets and exposed plug sockets right next to a water supply. We also cannot fit one of our appliances in the gap as the design plan had the incorrect measurement for the appliance, despite us providing the measurements before the design plan was finalised. We complained to Wickes and the customer service was appalling. They have made no effort to apologise or fix the issues and told us to buy another appliance. Standard sized appliances do not fit in the gap so we will have to try to find a slimline one which is likely to cost over £500 more. Not to mention the fact that a buyer of our house may not have slimline appliances! We were also told that we would be taken to court if we didn't pay our bill. I cannot see how they can claim any of this is our fault when we have gone to a "professional" (who more than anything should know the size of a standard appliance) and paid a small fortune for, quite frankly, a shoddy job. Having saved for years for a "dream" kitchen, we are furious at the way Wickes has handled this and I would strongly recommend you go elsewhere.
5 years ago
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