I bought two inturnal door from Wickes Stockton store but had to be ordered online from the store as they didn't have them in stock. I had to wait in all day as there couldn't give an estimated time for delivery.
The doors arrived and I decided to hang them the next day as I had limited time that day. When I unpacked them I found that one of the doors was damaged I contacted Wickes and they ordered a replacement door to arrive the next day. I had to wait in all day again as they couldn't give a delivery time. I waited untill 4-30pm and decided to phone Wickes to ask if my door was on the delivery van. I was then told that the door was out of stock and didn't know when it would be available again. I explained that I had been sat in all day waiting for the door that wasn't even coming, they should of known that this door was out of stock when they ordered the replacement. I then contacted customer support, they offered me 20% discount off the damaged door and apologized for the inconvinianc. I personally think that the discount was an insult as I have to repair the damage and I've also lost a day's work.
I'll never shop at Wickes again and nether will my customer.
5 years ago
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