I bought two doors from Wickes and found one was damaged. I contacted the store to ask for a replacement and they ordered one to be delivered the next day, it didn't arrive. I contacted Wickes and they told me that the door was out of stock, this made my blood boil as, they should of known this when they ordered it, they had the cheek to offer me 20% off the damaged door, not only is my blood boiling, there's steam coming from my ears I declined this and asked for a second replacement door they ordered the door but I would have to wait eight days for it to arrive. I'm now wrighting this review in disgust as the door didn't ture up again, the door wasn't ordered correctly and it hasn't arrived. Customer support has offered me £50 off the damaged door. I asked the chap on the phone if he would pay £80 for a damaged door, his answer was no so why ask me. I'm now in waiting for the fourth replacement door.
I think this is some kind of wind up or a test from God, this doesn't happen in other DIY stores does it??????
5 years ago
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