Jayne Mottershead
The most awful experience of my life. I’ve lived in a nightmare for the last seven months. The attitude of the store staff, regional contracts managers, customer services and claims department to date is worse than disgusting. Dismissive, not interested, they claim outstanding payment despite unfinished, substandard fitting without any authorisation and completely ignore an independent survey and a miriad of photographic evidence that shows a design fault, worktops that don’t fit , uneven overhangs, not sealed properly and an uneven joint one can drive a bus through. Sink and gas hob damaged by tiler, wires hanging from under cupboard lights, Screw holes that look like woodworm under wall cupboards, units bowed and of wrong size to fit, holes in back of base units and all units need adjusting to fit. Plumbing under sink is loose. Tiling is of gross substandard quality, brass edging strips ruined (£300 worth), and tiles £220 plus adhesive and grout, electric sockets and switches above worktops all of differing heights, a certificate of minor electrical works signed as tested and verified by an individual I have never hear of from a company I have never had dealings with and who has never set foot in my house and Wickes have constantly fobbed me off and basically called me a liar! If I’m not happy, go to the furniture ombudsman is their stock phrase! NEVER, ever buy your kitchen from Wickes in Southport and definitely don’t let one of their approved contract fitters install it!!! I am now pursuing my claim for refund and damages through the court so I can get my own fitter to reinstall the kitchen. I pity anyone who doesn’t have legal insurance cover as Wickes would have them over a barrel. I attach just a few of the photos as examples. One star rating is too good for them. The stress and anxiety has been awful and difficult to cope with as I have recently been widowed and also lost my mother soon after. The case is still ongoing and now in the hands of my solicitor.
2 years ago
Read Wickes Reviews
Wickes has a 1.53 average rating from 1,452 reviews

Start Your Free Trial Today

Send 400 review invitations for FREE!

Activate Your Account

Book your activation call by clicking the button below. Or call us now on +1 213-325-5109 . Book a Call

Alice, Customer Support

Start Your Free Trial