Saturday 9th September was a nightmare for my outbound journey from Portsmouth to Fishbourne, ferry was booked for 13.20 but due to unforseen circumstances I arrived 30 minutes late.After finally arriving at the check in and asked what time my ferry was for I replied 13.20 at that point I was given a slip of paper with wightlink phone number on it ,I was told that I had to give them a ring to rebook ferry for another time,I tried ringing several times but couldn't get through. I was looking at my app on the phone the status had changed from not booked in too that of booked in went to see chap at another check in ,showing the app and he told me to go up the ramp and was allowed onto the 2pm ferry with more space available.