Disappointed with how I and scooter group were treated by the company on arrival at Portsmouth and subsequent waiting to be bordered. Staff were non communicative and we were left not knowing which ferry we would be on. Eventually after arriving at 10:12 boarded the 1130 sailing which left at 11:52. I was booked on the 1000 sailing but arrived late due to mechanical fail;ure of my scooter, staff informed me I should have been on time. Happy to be moved onto next sailing but did not happen for a further 2 sailings, eventually 9 scooters were allowed on with some 100+ awaiting to the rear.