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Stefan Attrill
Compared with prices from December 2017 it shows there has been a big price increase since. I expect this increase in price is to pay for the new modern vessel now crossing the Portsmouth to Fishbourne route. The new vessel is so much better than previous ferries. It is so much quieter and with larger spaces too. I like how there is a children's section separated from other passengers areas; you are no longer bombarded with screaming children. As for the cleanliness of the new vessel, this is poor. I was the first person to board 07:00 Hrs on 24/12/2018 from Portsmouth Harbour to Fishbourne. It was evident that the male toilets had not been cleaned. All 3 cubicles were soiled. There was staining immediately under two of the urinals too. Considering that this was the first sailing of the day I had expected the toilets to have been freshly cleaned; they were not. When I engaged with a member of staff with my feedback I was informed that Wightlink does not employ enough staff to clean the vessel between sailings. Given the increase in fares and £40+ million invested I would expect cleanliness to be at the top of Wightlink's agenda. Sadly, this does not appear to be the case. Wightlink, having a spanking brand new ship needs to be maintained. I am disappointed that your company does not take cleanliness seriously. If you are unable to keep the public toilets shipshape I am now wondering what your food hygiene rating is? I did ask your employee at the food counter what your current food rating was; she didn't know. Again, this is so disappointing as all establishments offering food & drinks ought to have this certificate clearly displayed to the public.
6 years ago
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Wightlink LTD has a 4.7 average rating from 4,029 reviews