Our experience is typical of many other unfortunate shoppers of Willesden Bathrooms. We began on 3rd September over several days, with three long, unanswered calls eventually diverted to an answering service which wouldn’t allow messages to be left. This was followed by an email which requested photographic evidence of the fault. Our completed response including name of company which installed the item, the asked for photographic evidence began a circle of emails asking for the same information to be submitted again, which we did. To break the cycle, we asked if Willesden would seriously address our issue. A series of repeated emails bounced back. At this point we assumed they had blocked any further communication we were attempting to send to them. We strongly recommend you choose another company for your bathroom requirements.