Do not have negative star so have to give one. Richard from William H Brown mortgage team was fantastic but when he left allocated to another person, it went downhill from there. I was passed on to 3rd person who got me a worst deal and instruct bank without my consent, on confrontation I got a better deal and instructed advisor, when enquired about the update after 3 days came to know that he left and I’m back to the worst mortgage advisor. I had to escalate to area manager to send instruction, so I did but still that mortgage advisor do not have decency to acknowledge my email and update me what is happening, even though she knows that it has been escalated. Instead of calling me directly, that advisor asked customer service to call me to update. When I raised complain formally on email, there is no reply from them. There is no coordination between their sister companies as they were sending wrong email ID of my solicitor to lender. This is a nightmare dealing with mortgage service of William H Brown, worst decision to go with them.