“want to sincerely thank this agency from the bottom of my heart for their incredible support and dedication. They helped me make the best decision of my life, and everything went perfectly – every step was handled with great care and professionalism. They are truly reliable, respectful, and always ready to help.
A very special thank you to Raya Raynova – thank you for being by my side from beginning to end, with kindness, patience, and unwavering support. I’m beyond grateful!
Many thanks Saranda”
“The King's Lynn branch are ghosting time wasters, called about a flat to rent in Hunstanton in April 2023 as we were relocating and they did a last minute viewing which was promising, however when we contacted them by email to express interest they never replied, I called and was told the agent would call back, they never did. We then found an amazing house with another agency shortly afterwards which was good. Fast forward to May 2025 and we have been served notice on this house as the owners want it back to turn it into an air BnB, very sad. Found a lovely bungalow in the same village we live in which seemed ideal as we love the area. Called, and again we were given a last minute viewing which was useful. Property was nice, we said we liked it and would think about it that evening. The next day the agent called and asked what the verdict was, we said we liked it and would like to be considered. We knew we were competing against others as our viewing was delayed by a prior viewing overrunning. We have not heard from them since, and having looked online, I can see it is now set as 'let agreed'. I'm not too upset that we missed out on the house as we've found an even better one since then with another agency, and they have been nothing short of brilliant and professional, and fast! However it's the principal, don't leave people hanging when they are literally trying to find somewhere to live, usually in a short space of time. Looking at my emails from 2023, it was actually the same agent that has ghosted us both times, which is so bad it's almost funny. We always seem to land on our feet, but that is absolutely no thanks to William H Brown King's Lynn. I would instead recommend Rounce and Evans or Sowerbys who have both been great.”
“Have been dealing with the Statham branch of William H Brown and can only suggest that they are best avoided, they have had significant staff turn over and each time the selling staff that come out to visits have been less skilled and less enthusiastic.
They have managed to get a whole 6 people through the door in a year. Which is well below the market standards and even with that when cancelling contract they're immediately reminding of their competition clause that you can't see with anyone else till the notice is done, which while legally correct seems pretty poor form when they have woefully under performed.
Over all very lacklustre, unprofessional staff sent to do viewings and no ideas to help sell a property apart from the relentlessly lazy "Drop the price, drop the price" the battle cry of estate agents who don't really know how to sell.
Very much best avoided, much better options out there.”
“Very happy. The team at William H Brown Hoddesdon were friendly, pro-active and honest. I honestly couldn’t fault them for their effort in a tough market. They managed to get me the move I wanted so I can’t recommend them highly enough. Thank you”
“Do not have negative star so have to give one. Richard from William H Brown mortgage team was fantastic but when he left allocated to another person, it went downhill from there. I was passed on to 3rd person who got me a worst deal and instruct bank without my consent, on confrontation I got a better deal and instructed advisor, when enquired about the update after 3 days came to know that he left and I’m back to the worst mortgage advisor. I had to escalate to area manager to send instruction, so I did but still that mortgage advisor do not have decency to acknowledge my email and update me what is happening, even though she knows that it has been escalated. Instead of calling me directly, that advisor asked customer service to call me to update. When I raised complain formally on email, there is no reply from them. There is no coordination between their sister companies as they were sending wrong email ID of my solicitor to lender. This is a nightmare dealing with mortgage service of William H Brown, worst decision to go with them.”
“I written a review in the past about Jordi and her team at Stalham but felt the need to repeat myself, their excellent work on our sale and purchase was second to none in every respect. Should we move again, Brown's of Stalham will be my first port of call.”
“The worst estate agent out there. I should have read reviews before trusting them to sell my property. They did not actively try to sell my property, communication lacked massively, didn’t take my property off the market when advised to and lost my flat keys. All this and when they had the chance to put this right - did nothing. Please avoid - they don’t care for customers. There are much better estate agents out there.”
“The team at William Brown in Wymondham handled the sale of our house brilliantly last month. Max Philo went above and beyond, keeping in touch with me and the vendor, and ensuring that problems were ironed out and the sale went through. I really couldn’t have asked for better service from an estate agents and have no hesitation in recommending them.”
“Reliable and Trustworthy Recovery Services!
My experience with Supreme Assets was outstanding. They treated me with kindness and professionalism, helping me recover €207,750 that was stolen by a scam broker. Their service exceeded my expectations, and I highly recommend them to anyone facing similar challenges.
If you’re in need of a recovery team, don’t hesitate to reach out—you’ll be thankful you did!
Email: supremeasset7 @ gmail .com
WhatsApp: +44 73-88-69-79-58”
“We have just moved house and Tom smith was absolutely brilliant and very helpful throughout the whole process nothing was too much trouble also Daniel and Terri were helpful to kind regards Kim and Ian Blackman.”
“Undervalue properties - we have are property valued by 10 estate agent and they undervalued are property - yet over valued a people tie across the road - seems they sell to land lords ????”
“Dear friends,
AVOID. AVOID AVOID
I wanted to buy a property in Askern DN6 .
I went to view a property they never told me they had an offer and advertise it at £120k and after viewing I placed n offer and now they say I need to bid over £120k if I want to buy that property . So I bid £125 and my offer is accepted . Now comes the trap .
They want me to pay £1200 and use their own mortgage advisor Julie Haigh and I told them I have my own mortgage advisor and as he charges no fee from me and gets commission from the Lender I won’t loose any money because if Miss Julie haighs lender denie me a mortgage deal they won’t refund me their fees and I’m stuck with William h brown .
Now as soon as I say I have my own mortgage advisor they try to scare me like “ I’ll loose the property nd will never get a mortgage from my mortgage advisor.
I doubted them and checked there reviews and to my shock they have
71%. 1 star
And
24% 5 star rating
That tells it all.
I know people will still fall in there trap like I would have but I would only tell them that please change your way of practice.
Most of us work hard for money but I think most of William H Brown employees tell lies nd take peoples hard earned money .
Just be honest and don’t lie to ur landlords nd customers, sellers , buyers or tenants then u won’t have a single negative review..
I think the people who have given them 5 stars are there friends
Untill they change the way they practise
AVOID Avoid Avoi
Thank u
Narender
Date of experience: 11 December 2024”
“First time buyer and wanted to definitely purchase a property here in Bradford. Gave a offer and emailed over mortgage in principle and bank statements. After a few days sent another email for update. Anyway rang them a few days later to be told the property was sold and why I didn't put in an offer. Was extremely angry as they denied being in the wrong and I have evidence to prove. Never use William h brown as they are cowboys”
“We moved out of the property we were renting with the NORWICH branch of William H Brown three months ago and are yet to receive our FULL deposit back.
We had the property professionally cleaned and made sure everything was as it should be, yet William H Brown are doing everything in their power to withhold our deposit due to a landlord not responding to have the funds released.
We are owed £1,500 by William H Brown, the only reason we've been given for them withholding our deposit is "unpaid bills", which we have proven time and again is not true. They have not sent any evidence of these bills and after contacting the council and OVO directly, they have confirmed there is no money owed on our accounts.
AVOID THIS COMPANY AND THEIR SUBSIDARY, SEQUENCE HOME AT ALL COSTS.
As a side note, if you're renting in Norwich DO NOT rent a property owned by Silver Let LTD. They are crooks and will try to steal your money.”
“Excellent customer service from the Barnsley branch. Evan helped me find my perfect home and negotiate on the price to get the offer accepted. Donna the mortgage advisor, very helpful and informative. Would recommend to anyone. Could not of asked for better service and communication throughout the process. Would not go anywhere else! Thank you William H Brown”
“Absolutely shocking Company, avoid at all costs. When things go wrong they tell lies, blames everyone else but themselves. Customer service is none existent. They actually deserve “0” stars”
“Sheffield - Agent came with mucky dirty shoes without any permission walked over all places in my flat especially in bed room my very expensive silk carpet. she was pushing door over my carpet nearly damged it , I had to stop her no apology at all. valuaiion was far from real market price and money they request is much higher than other agancies . WhenI phoned offic to report her they hanged up .poor service very rude very unprefossional WORSE EVER STATE AGENT do not waste your time . ABSOLUTELY RUBISH. zero out of five
from Sheffield”
“Loughborough Branch, Worst customer service.
They were unresponsive, unprofessional, and failed to communicate effectively throughout the process. I had to chase them constantly for updates and information. I would not recommend them to anyone."”
“I recently had a good experience with a Very lovely lady that works at the 'Kettering branch ' Toni, is her name, the very 1st time I walked in that branch it was all about what I wanted she made me feel very at ease, she was not pushy in any way at all I made all the decisions, she guided me very well, the team there is very good, 3 other ladies that helped me alot Sinead and Jess, and Annie (at iam sold), my house was on the market 3 months went into a auction house sold AMAZING, thankyou soo much”
