“Jessica Halliday demonstrated excellent communication throughout the tenancy agreement process. She was consistently prompt and efficient, ensuring everything went smoothly from start to finish.”
“Jack hicks - Made the process seamless
Called Jack after getting a recommendation from a friend who had recently completed. I was a first time buyer and didn't know about a lot of things.
Jack dealt with a lot of patience and answered each and every question of mine.
He made me understand things which was not his job to do. I always looked upto him for advice, sometimes not mortgage related but since he is an experienced professional he gave me some advice which really helped me.
The onboarding process was seamless, we had a teams call where he made me understand everything including insurance.
Got the application of interest from the bank within a few days, after I made an offer i kept in touch with Jack.
Best thing is - he replied back on the same day itself. Always clearing all doubts i had.
I had a lot of problems with the solicitors and my overall completion was quite delayed but he helped me get on a much lower interest rate. He changed the offer for me 4 times without complaining a single time.
If you're a first time buyer I would definitely recommend Jack Hicks from William H Brown, he's the best in this industry, highly recommended.”
“Keeley from William h Brown was really helpful and efficient. She went above and beyond and provided an excellent service. I would highly recommend them if I had to sell a house again.”
“want to sincerely thank this agency from the bottom of my heart for their incredible support and dedication. They helped me make the best decision of my life, and everything went perfectly – every step was handled with great care and professionalism. They are truly reliable, respectful, and always ready to help.
A very special thank you to Raya Raynova – thank you for being by my side from beginning to end, with kindness, patience, and unwavering support. I’m beyond grateful!
Many thanks Saranda”
“The King's Lynn branch are ghosting time wasters, called about a flat to rent in Hunstanton in April 2023 as we were relocating and they did a last minute viewing which was promising, however when we contacted them by email to express interest they never replied, I called and was told the agent would call back, they never did. We then found an amazing house with another agency shortly afterwards which was good. Fast forward to May 2025 and we have been served notice on this house as the owners want it back to turn it into an air BnB, very sad. Found a lovely bungalow in the same village we live in which seemed ideal as we love the area. Called, and again we were given a last minute viewing which was useful. Property was nice, we said we liked it and would think about it that evening. The next day the agent called and asked what the verdict was, we said we liked it and would like to be considered. We knew we were competing against others as our viewing was delayed by a prior viewing overrunning. We have not heard from them since, and having looked online, I can see it is now set as 'let agreed'. I'm not too upset that we missed out on the house as we've found an even better one since then with another agency, and they have been nothing short of brilliant and professional, and fast! However it's the principal, don't leave people hanging when they are literally trying to find somewhere to live, usually in a short space of time. Looking at my emails from 2023, it was actually the same agent that has ghosted us both times, which is so bad it's almost funny. We always seem to land on our feet, but that is absolutely no thanks to William H Brown King's Lynn. I would instead recommend Rounce and Evans or Sowerbys who have both been great.”
“Have been dealing with the Statham branch of William H Brown and can only suggest that they are best avoided, they have had significant staff turn over and each time the selling staff that come out to visits have been less skilled and less enthusiastic.
They have managed to get a whole 6 people through the door in a year. Which is well below the market standards and even with that when cancelling contract they're immediately reminding of their competition clause that you can't see with anyone else till the notice is done, which while legally correct seems pretty poor form when they have woefully under performed.
Over all very lacklustre, unprofessional staff sent to do viewings and no ideas to help sell a property apart from the relentlessly lazy "Drop the price, drop the price" the battle cry of estate agents who don't really know how to sell.
Very much best avoided, much better options out there.”
“Very happy. The team at William H Brown Hoddesdon were friendly, pro-active and honest. I honestly couldn’t fault them for their effort in a tough market. They managed to get me the move I wanted so I can’t recommend them highly enough. Thank you”
“Do not have negative star so have to give one. Richard from William H Brown mortgage team was fantastic but when he left allocated to another person, it went downhill from there. I was passed on to 3rd person who got me a worst deal and instruct bank without my consent, on confrontation I got a better deal and instructed advisor, when enquired about the update after 3 days came to know that he left and I’m back to the worst mortgage advisor. I had to escalate to area manager to send instruction, so I did but still that mortgage advisor do not have decency to acknowledge my email and update me what is happening, even though she knows that it has been escalated. Instead of calling me directly, that advisor asked customer service to call me to update. When I raised complain formally on email, there is no reply from them. There is no coordination between their sister companies as they were sending wrong email ID of my solicitor to lender. This is a nightmare dealing with mortgage service of William H Brown, worst decision to go with them.”
“I written a review in the past about Jordi and her team at Stalham but felt the need to repeat myself, their excellent work on our sale and purchase was second to none in every respect. Should we move again, Brown's of Stalham will be my first port of call.”
“The worst estate agent out there. I should have read reviews before trusting them to sell my property. They did not actively try to sell my property, communication lacked massively, didn’t take my property off the market when advised to and lost my flat keys. All this and when they had the chance to put this right - did nothing. Please avoid - they don’t care for customers. There are much better estate agents out there.”
“The team at William Brown in Wymondham handled the sale of our house brilliantly last month. Max Philo went above and beyond, keeping in touch with me and the vendor, and ensuring that problems were ironed out and the sale went through. I really couldn’t have asked for better service from an estate agents and have no hesitation in recommending them.”
“Reliable and Trustworthy Recovery Services!
My experience with Supreme Assets was outstanding. They treated me with kindness and professionalism, helping me recover €207,750 that was stolen by a scam broker. Their service exceeded my expectations, and I highly recommend them to anyone facing similar challenges.
If you’re in need of a recovery team, don’t hesitate to reach out—you’ll be thankful you did!
Email: supremeasset7 @ gmail .com
WhatsApp: +44 73-88-69-79-58”
“We have just moved house and Tom smith was absolutely brilliant and very helpful throughout the whole process nothing was too much trouble also Daniel and Terri were helpful to kind regards Kim and Ian Blackman.”
“Undervalue properties - we have are property valued by 10 estate agent and they undervalued are property - yet over valued a people tie across the road - seems they sell to land lords ????”
“Dear friends,
AVOID. AVOID AVOID
I wanted to buy a property in Askern DN6 .
I went to view a property they never told me they had an offer and advertise it at £120k and after viewing I placed n offer and now they say I need to bid over £120k if I want to buy that property . So I bid £125 and my offer is accepted . Now comes the trap .
They want me to pay £1200 and use their own mortgage advisor Julie Haigh and I told them I have my own mortgage advisor and as he charges no fee from me and gets commission from the Lender I won’t loose any money because if Miss Julie haighs lender denie me a mortgage deal they won’t refund me their fees and I’m stuck with William h brown .
Now as soon as I say I have my own mortgage advisor they try to scare me like “ I’ll loose the property nd will never get a mortgage from my mortgage advisor.
I doubted them and checked there reviews and to my shock they have
71%. 1 star
And
24% 5 star rating
That tells it all.
I know people will still fall in there trap like I would have but I would only tell them that please change your way of practice.
Most of us work hard for money but I think most of William H Brown employees tell lies nd take peoples hard earned money .
Just be honest and don’t lie to ur landlords nd customers, sellers , buyers or tenants then u won’t have a single negative review..
I think the people who have given them 5 stars are there friends
Untill they change the way they practise
AVOID Avoid Avoi
Thank u
Narender
Date of experience: 11 December 2024”
“First time buyer and wanted to definitely purchase a property here in Bradford. Gave a offer and emailed over mortgage in principle and bank statements. After a few days sent another email for update. Anyway rang them a few days later to be told the property was sold and why I didn't put in an offer. Was extremely angry as they denied being in the wrong and I have evidence to prove. Never use William h brown as they are cowboys”
“We moved out of the property we were renting with the NORWICH branch of William H Brown three months ago and are yet to receive our FULL deposit back.
We had the property professionally cleaned and made sure everything was as it should be, yet William H Brown are doing everything in their power to withhold our deposit due to a landlord not responding to have the funds released.
We are owed £1,500 by William H Brown, the only reason we've been given for them withholding our deposit is "unpaid bills", which we have proven time and again is not true. They have not sent any evidence of these bills and after contacting the council and OVO directly, they have confirmed there is no money owed on our accounts.
AVOID THIS COMPANY AND THEIR SUBSIDARY, SEQUENCE HOME AT ALL COSTS.
As a side note, if you're renting in Norwich DO NOT rent a property owned by Silver Let LTD. They are crooks and will try to steal your money.”
“Excellent customer service from the Barnsley branch. Evan helped me find my perfect home and negotiate on the price to get the offer accepted. Donna the mortgage advisor, very helpful and informative. Would recommend to anyone. Could not of asked for better service and communication throughout the process. Would not go anywhere else! Thank you William H Brown”
