The only reason I purchased 2 roller and 2 wooden Venetian blinds from this company was because it had been awarded the Theo Paphitis SBS Award. I thought if a BBC Dragon's Den star was giving them an award they must be a good company, how wrong I was. The two waterproof roller blinds are perfect, however my two wooden venentian blinds are not manufactured in the same way even though there is only 10mm of a difference in the width and drop size. One blind has 3 strings down the blind and the other has only 2. This looks odd as the two windows are only 400mm apart on the same wall. Customer services contacted the manufacture who said that this was due to the box size and because the blinds were a different size (10mm difference). Customer service kept going over the same story from the manufacture and would take no responsibility and would not replace one of the blinds to make them the same. The woman from customer services agreed that she would not like her Blinds to look different. However she was unable to help me, all she could suggest was to make a complaint and email it to complaints department. I agree with all the other reviews I now see here and wish I had done more research into this company before I placed my order. I also had a delivery time issue they do not deliver between 5 - 7 days, it took 13days. I think Teo Paphits of Drangons Den should have his name and the apparent endorsement removed from their website and all the other Featured in ( Real Homes, House Beautiful, BBC, Good Homes Magazine, Grand Designs) this company is ruining their good name. DO NOT purchase from this company they will not help you or replace even if they make a mistake.!!!!!!