Name: Wilsons Blinds
Rating: 2.96

“Extremely disappointed with not only the poor quality of the blind but also the customer service. Our blind arrived with a stitching line across the middle of it (see in image attached) and generally extremely cheap feeling material. When I complained they insisted that all blinds required this stitching line across the middle of it and all companies did this (100% not true). They then had the cheek to suggest that I just don't roll the blind fully down! They refused to accept a return and refund me and couldn't offer me a better quality blind as all of their blinds are this terrible. The only positives is that the got the measurements correct and the pully to open and close works well but I definitely do not recommend using this company, they weren't even the cheapest I found!”

Wilsons Blinds 1 star review on 15th October 2021

Helpful Report

Posted 3 years ago

“Customer service attitude is appalling , all they wanted to do was establish, it was my fault that the blinds didn`t fit windows. they didn`t ask what the problem was or even start the conversation "I`m sure we can help". I hung up knowing I was not going to get any help from the attitude right from the start. No matter what type of blind I`ve bought in the past from various suppliers , I have always sent the window opening size i.e the opening in which the window frame sits. they added 25mm all round to the size I sent . making the blind to big for the opening. But its still my fault !! also one of the blinds arrived with a white stain ,very noticeable on black blackout blinds”

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Posted 3 years ago

“Have used this company twice before without problem, but this time will be the last! Ordered 28/7 was given a lead time of 9 to 11 (working) days, this then changed to 10 to 12 days. Given a dispatch date of 13/8. Order eventually dispatched on 18/8. They use DX couriers who told me delivery would be on the 19th, eventually arrived late on the 23rd. Read DX reviews on Trustpilot - worst courier firm in the country - but probably cheap! Complained to customer service who initially denied my promised dispatch date until I emailed them my receipt, then generously refunded me 5% - less than THREE quid! Only thing in their favour, they did manage to get the order right, so one star for that!”

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Posted 3 years ago

“This was my second order from Wilsons blinds. The first one a couple of years ago was perfect and good quality so I decided to use you again to finish off my windows. This time it was obvious that the quality was inferior to my other blinds so I'm really disappointed.”

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Posted 3 years ago

“I’ve ordered a few blinds through Wilsons Blinds over the years. Quality was good and I was happy. The latest order though came and was the right width but was 50cm longer than I’d ordered, which was 40% longer than I’d ordered. This means the blinds are much heavier than they need to be and the mechanism struggles to pull the blinds back up. I thought fair enough, a mistake has been made so I called up and the customer service agent was very apologetic and said just email a picture to their email address and they’ll sort it out no problem. Unfortunately after doing that I was told that this was exactly how it should be manufactured and that this is not their problem. The problem is that I’ve ordered blinds from them before and I’ve never ever had this issue before, always made to my exact measurements. Also the terms and conditions clearly state that they are allowed a 5mm tolerance but obviously 50cm is a bit more than that. Funnily enough the person refusing to refund or replace my blind says that because my blinds are made “to my exact measurements” they cannot be refunded. Weird he didn’t notice the irony that these blinds weren’t in fact made to my exact measurements. I even paid extra for them to resize it if I made a mistake with my measurements but they don’t seem interested in solving the mistake if it’s their own! Weird experience, excuse after excuse from their customer service advisors.”

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Posted 3 years ago

“Absolutely appalling customer service, arrogant and obnoxious staff who do not care about there customers! Managers - well apparently they are there to manage the staff and not talk to customers - err sorry? Lost my order twice, told it would arrive within days, then by the end of the week, then told it would need to be replaced. compensation... 10% off the next order - who on earth would order again? So sad, because this used to be a good company, they staff now let it down. time they were all let go and replaced.”

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Posted 3 years ago

“Appalling service from these guys. Took my order (and money) and then closed a week later blaming Corona Virus. Apart from the fact that my blinds should have been delivered before they closed there has been ZERO communication. Just shut up shop with no communication to customers with existing orders. No answer to emails, no answer to phone calls (continuous wait, pretty sure there is no one there at all, most likely some kind of premium rate phone line). Yes unprecedented times at the moment, but no excuse for lack of communication. A couple of people including myself made comments on their Facebook page asking where our orders were and surprise surprise the comments were removed so someone is obviously checking things. Checking through other reviews for this company over the years it seems there's been plenty of other people commenting on their awful customer service. Avoid at all costs guys, there's plenty of better companies out there.”

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Posted 4 years ago

“I bought these blinds around 2 and a half years ago 35mm wooden venetian i only open and close 1 blind the rest never get used. About a year ago i had to call them as the 1 i use had stopped turning they sent me another blind which i thought was excellent service. Recently the same blind has acquired the same problem so i rangvthem again to be told i would have to buy the part that turns them i reluctantly bought it even though they were still supposed to be under warranty. Well today my son has attempted to fit the part unsuccessfully so im now left with a blind that only opens half way and feels as if thats not even going to last. Im under the impression that the rest of the blinds have only lasted because they dont get used so unfortunately ive only given 2 stars they werent cheap i paid over £500 pounds for them and it looks like i will have to replace them but it certainly wont be with Wilsons Blinds!!!”

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Posted 4 years ago

“Exact fit are not Exact! Bad Experience. They don't fit. Late delivery, Tardy customer service. Happy taking the money but not happy to honour their part of contract. So I followed WilsonsBlinds internet instructions on measuring "Exact" fitting blinds; They state; Measure the width you want the blind to cover (that means the fabric doesn't it, the picture shows this). When placing your order you will enter the measurements you require for the width and drop into our website and choose the "Exact Blind Size" option as you have measured and want your blind to be made to your exact sizes. As per their site - wilsonsblinds .co. uk/measuring-guides/ NOT SO! It is not an exact fit to my exact measurements! Sent picture of measurement on first set they sent me that were all narrow by 3cm, showing what width was required. 2nd set sent the same; too narrow! Now they say it's my fault, but I followed the instruction to the letter on how to measure an exact fit and enter the size! When I finally got a response on the first time they blamed the manufacturer, now they blame me. They own the problem and don't want to do anything about it. I cannot recommend WilsonsBlinds at all. Save money and most of all your time, avoid.”

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Posted 4 years ago

“CAN SOMEONE PLEASE GIVE ME A CONTACT NUMBER FOR THIS WILSON BLINDS I don’t have my order and it’s been over a week and I can’t even call them I am fuming? Any help is appreciated thank you”

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Posted 4 years ago

“Ordered blinds, received half of the order. When I contacted Wilson blinds I was told the other half will arrive before Xmas. I explained I was moving house after Xmas and they told me that it will be fine and I will get them before hand. I never received a text and never received the other half of the order!! Can not get hold of the office and is constantly on voice mail. Still haven’t received them till this day. If I don’t receive within the next week I will be cotacting trading standards!! Will never order from here again”

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Posted 4 years ago

“The website said delivery before xmas so we ordered numerous blinds for the new house we were moving into, we are then told some random stories and that most of the blinds would be delivered after xmas. Shocking service and should not be allowed to state a fact that isn't true, plus wasted a day off work waiting for a delivery that wasn't even real due to the app they use. Ruined our xmas just because they couldn't do what they advertised.”

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Posted 4 years ago

“Having previously used Wilson Blinds with success in 2016, I did not hesitate to place another order. However, the quality of this recent order, placed in November 2019, has deteriorated, mainly with regard to the blind pull. Now, instead of the spheres on the pull being 6mm apart & held together with thick cord, the spheres are now 12mm apart & held with thin cord. Inevitably, the up & down mechanism will not withstand heavy use & is liable to 'jam'. Fortunately, my latest blind will be used in a 'spare' room & will not be in daily use. The supplier needs to re-instate the better quality of 'pull cord' & I will not place another order until they do so.”

Helpful Report

Posted 4 years ago

“Very disappointed. After having vertical slat blinds for 12 years we decided to replace them. After reading reviews I placed my order with Wilsons Blinds online. The blinds arrived after a week and they were the incorrect length. The service levels from this point on were were dreadful - the customer service team well one member of the team was not interested in helping apart from argue with me that I had submitted wrong sizes and that they would only give me 10% off another order as a good will gesture - I didn’t want to pay out again I just wanted a solution on the blinds that had already been delivered. After asking to speak to her Manager or have an email for Darren Wilson I was told that this was not possible and only the customer service team could help. There was no help or any genuine concern - just an email back quoting terms and conditions and product information. Was also told that I should have called them instead of ordering on line if I wanted to be 100% sure that my order was correct - Be warned ordering on line. I now have blinds that cannot be used and no support given. Very disappointed in this service - be very wary!”

Helpful Report

Posted 5 years ago

“Very disappointed. After having vertical slat blinds for 12 years we decided to replace them. After reading reviews I placed my order with Wilsons Blinds online. The blinds arrived after a week and they were the incorrect length. The service levels from this point on were were dreadful - the customer service team well one member of the team was not interested in helping apart from argue with me that I had submitted wrong sizes and that they would only give me 10% off another order as a good will gesture - I didn’t want to pay out again I just wanted a solution on the blinds that had already been delivered. After asking to speak to her Manager or have an email for Darren Wilson I was told that this was not possible and only the customer service team could help. There was no help or any genuine concern - just an email back quoting terms and conditions and product information. Was also told that I should have called them instead of ordering on line if I wanted to be 100% sure that my order was correct - Be warned ordering on line. I now have blinds that cannot be used and no support given. Very disappointed in this serevive.”

Helpful Report

Posted 5 years ago

“Worst costumer service ever. WOULD NEVER BUY FROM THEM AGAIN. I ordered black out blinds for my babies room. Did everything correctly and gave correct measurements for the blinds. Once I received the blinds, the fabric was 2cm short each side, which meant there was huge gaps letting light in. This was the case on both blinds. Not helpful when I am needing total blackout. I spoke to their customer service team, and after god knows how many pictures I needed to send in and measurements I had to send. I was told it wasn’t their fault and if I read their Ts&Cs then I would see they allow so many cms each side. After weeks of being told they are not at fault their manager Sian being completely useless as well. Felt like she was just reading off a script. I explained I understand they need to allow for a bit of movement, but 4cm is not acceptable. On both blind there is a 2 cm gap each side which allows all the light in. I was told that isn’t their problem and they allow for so many cms and I should have read the small print before ordering. So complete waste of money, they had no interest in coming up with a solution. DONT BUY FROM THEM. I can see from previous comments too their customer service has been shocking to other issues too.”

Helpful Report

Posted 5 years ago

“Absolutely love my new roller blind for the bathroom. I ordered a sample which is exactly matches my colour scheme. Ordering on line was very easy and measurements were spot on. Fitting was straightforward as well. Would definitely recommend and will be using them again soon!”

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Posted 5 years ago

“Simple to order, fast delivery and good quality product and instructions for the price.”

Helpful Report

Posted 5 years ago

“We have recently purchased perfect fit blinds for our conservatory. They arrived within just over a week. They were so easy to measure, so easy to fit, the fourteen blinds we ordered look so good. Great company, staff so helpful. We are so pleased with them, we just ordered blinds for our sons new house. Thank you Wilson’s”

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Wilsons Blinds Reviews