Very disappointed. After having vertical slat blinds for 12 years we decided to replace them. After reading reviews I placed my order with Wilsons Blinds online. The blinds arrived after a week and they were the incorrect length. The service levels from this point on were were dreadful - the customer service team well one member of the team was not interested in helping apart from argue with me that I had submitted wrong sizes and that they would only give me 10% off another order as a good will gesture - I didn’t want to pay out again I just wanted a solution on the blinds that had already been delivered. After asking to speak to her Manager or have an email for Darren Wilson I was told that this was not possible and only the customer service team could help. There was no help or any genuine concern - just an email back quoting terms and conditions and product information. Was also told that I should have called them instead of ordering on line if I wanted to be 100% sure that my order was correct - Be warned ordering on line. I now have blinds that cannot be used and no support given. Very disappointed in this serevive.
Posted 7 months ago
Wilsons Blinds is rated 3.23 based on 43 reviews

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Alice, Customer Support

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