Mark Ward
The last two orders failed to arrive, although the delivery notification said they did; Tracking information 1Z81WV080348962854 1Z6X77R60377081124 Neither order was delivered to my address. I notified UPS and they say this is an Amazon problem. All my other purchases have been delivered correctly. Please use other means of delivery, do not send through Amazon. Please see actions taken per your suggestion from WISH: 1. Verify shipping address. Verified order, correct shipping address shown. 2. The tracking number was obviously assigned to another package that went to Heatheridge Drive In Yorba Linda, which is very different than my address. 3. Verified with carrier that no attempted notices were issued. None issued. 4. Made a comprehensive search in the area specified on the delivery notice. No evidence of a delivery 5. Asked neighbors close by if they had received my packages by mistake. They all answered NO. 6. Contacted UPS provided them the tracking numbers. They responded that the delivery notices with those tracking numbers were delivered to Heatheridge Drive, Yorba Linda, this was the address specified on the delivery label. The address on my order and on the delivery notice that I received is the one that is on my WISH account. Summary. The problem resides with Amazon, this is where the package was delivered to from China, they processed the package and assigned it to UPS with their label and delivery information. This is where the problem resides and your liability begins. I have done as much as I can, WISH now needs to determine why Amazon decided to drop ship to UPS. Traceability was lost once Amazon transacted the package to UPS. The only data that maintain traceable to my order was the tracking number, but the address and contents of the delivery was very different. Now I need WISH to address this quickly. I’ve handled the investigation for you, now I need for WISH to follow through and settle this issue with Amazon. I suggest if this is beyond your job expectations, please elevate this to corporate in San Fransisco USA. I’m now very despondent and disgusted with regards how WISH is handling my complaint. It has nothing to do with the cost of the goods, it has everything to do with customer service. Final correspondence to WISH. Obviously you didn’t read my response. You obviously don’t care what happens to the product when it leaves your facility. The carrier is your responsibility and not the buyer. I’ll forward all the correspondence to corporate and inform them that WISH has the worst customer service that I have ever experienced. I will never purchase anything else from WISH, they are most untrustworthy.
3 years ago
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Wish Shopping has a 2.4 average rating from 33 reviews

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