Agency made me happy by reducing my redness and dark spots and hyperpigmentation. Overall my skin looked even, clear, less textured. The results for gradual, it wasn’t an instant result kind of thing, it was more like the product delivered the results after a month and a half. I really like the process of checking in with my provider and submitting photos as a proof of how the skin care was working, and I liked that the provider either increased or decreased the dosage of the prescribed skin care based on my testimonial and the photos I submitted. The prescribed skin care arrived on time and the directions to use it were exceptionally clear and easy to follow. I like how simplified my skin care was and that I had everything combined in one or two product. There is nothing to not like about agency, it helped my skin get even, the process of procuring it was very easy, and the results are amazing. I received this product complimentary for testing purposes.