I received this product complimentary for free in order to test the product. I really liked using Agency because it was clear what you needed to do and you felt prepared when skincare is otherwise quite intimidating. I would recommend this to someone who wants to work on their skincare but needs more support. You have access to a doctor and fill out surveys to see if it still works well. I also enjoyed the before and after photos you upload to your account so you can track progress.