I received a 3 month trial of Agency complimentary for my honest opinion. I will say that the set up/intake was easy, and anytime I had a question for the physician, I had an easy and great experience with that. However, I will not be continuing now that my 3 months are over. At first, I loved have my tret and niacinamide together, but I then ran out long before my next shipment. I also had to fully stop my prescription benzoyl peroxide wash in the morning, which did affect my skin. If I used it even once a week, my skin would dry out and I’d have to repair my barrier. I never had that problem when on my prescription tret prior to using Agency. But once I stopped my wash for the next three months, my problem areas (hormonal and around my lips) just went back to it’s bumpy, lumpy self. When I ran out early, I had to improvise with my old routine for a few weeks before the next shipment came in. That shipment lasted longer than it’s expiration date and I had to throw out product. I used the same small amount every application so I don’t understand why I had issues with amount of product. I also never used the dark spot lotion because my dark spots are my freckles and I love them and did not want them to lighten. Overall, it’s a great idea, I just don’t feel it’s executed well. And result wise, I saw more positive results with my old dermatologist suggested routine (which I’m back on now) then I did the entire 3 months on this. Just was not for me.