I received 3 months of complimentary Agency Skincare Future Formula for testing purposes. I was really excited to try out a custom made formula for my rosacea and acne, and loved the idea of having a dermatologist specialist to chat with. However, I was incredibly let down. First off, the Future Formula (a blend of Tretinoin, Azelaic Acid, Tranexamic Acid, and Niacinamide) didn't reduce my redness and my acne kept coming in full force. I understand that products take time, but after 3 months of use, there has been no improvement. (I write this as I currently have 2 pimple patches on!) Second, after the first month when I "checked-in", I stated that the formula wasn't giving me results, and instead of wanting more details or getting me "in touch" with someone, my dose of Tretinoin was increased. I actually was never asked to "check in" after. Positives: It's easy to get more product sent to you; the packaging is nice; there is no odor to the product; it didn't dry me out (as long as you only use a pea size amount). I'm giving this 3 stars because this may work for someone else, but for me it didn't help.