I thought this was a really cool service. I enjoyed getting product recommendations from an expert. My biggest issue with Agency is that they didn't have enough products for various skin types. When I started to have a breakout from their formula, my "expert" recommended a bar of soap from Amazon. That just felt kind of tacky to me. I guess I expected that a skincare company would have alternative or additional products that they would be able to recommend. I would love to try the service again if they expanded their product line to suit more skin types and skin concerns.