I received the Agency future formula free for testing purposes and was very impressed with the company. My only reservation in continuing would be the high price point, but it is comparable to a visit to the dermatologist and many prescription product costs with a lot less hassle! The nurse practitioner really listened to my concerns and even suggested several products from other companies to help with my acne- I bought 2 of them and they were amazing finds that have really helped with my chest acne! I felt that my future formula was very personalized to my needs and wants and the provider checked in to ensure that I wasn’t having any issues before increasing the concentration for month 2. The directions were very clear and repeated and as a pharmacist I know it was great advice (eg applying retinoids at bedtime to dry skin and wearing sunscreen). The product itself was very tolerable when used as directed. I experienced minimal redness and I like the easy to use pump packaging. I felt that I was given very realistic expectations and I noticed both less acne (not the primary goal) and improvement in the appearance of my pores.